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Location
London
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Sector:
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Job type:
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Salary:
£80,000 + £7,000 car allowance + 10% performance bonus
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Contact:
Michelle Brightly
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Contact email:
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Contact phone:
020 85290548
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Job ref:
VR/05318
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Published:
about 23 hours ago
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Expiry date:
2025-06-01
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Consultant:
Michelle Brightly
Role: Operations Director - Security & Cleaning Services
Salary: £80,000 + £7,000 car allowance + 10% performance bonus
Job Status: Permanent, Full-time
Location: London (National coverage)
Vacancy Reference: VR/005318
Role Description:
Our Client is a £15m Company who is seeking an experienced Operations Director to lead their integrated security and cleaning services operations across the UK. Reporting to the Managing Director, this role combines strategic leadership with hands-on operational management. The Company delivers premium security and cleaning solutions to NHS, education, housing associations, construction, and public sector clients. They maintain the agility and personal touch of a smaller organisation while delivering large-scale professional services.
Direct Reports:
Head of Operations
4 Contract Managers
Key Responsibilities:
Strategic Leadership
Develop and implement operational strategies aligned with growth objectives
Drive operational excellence while maintaining profitability
Lead and mentor the operational management team
Support the structure of a smaller business while scaling operation
Oversee delivery of security and cleaning contracts nationwide
Ensure consistent service quality across all contracts
Monitor and improve operational KPIs
Manage resource allocation and team deployment
Drive operational efficiency and cost management
Build and maintain senior-level client relationships
Ensure high client satisfaction and retention
Oversee contract mobilisation
Support business development initiatives
Team Development
Lead and develop operational management team
Foster entrepreneurial thinking and innovation
Implement training and development programs
Required Experience and Skills:
Experience in both security and cleaning services (flexible on balance of experience)
Strategic thinking and planning
Hands-on operational management
Strong leadership and team development
Commercial acumen
Problem-solving and decision-making
Excellent communication skills
Entrepreneurial mindset