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Contract Cleaning Manager

  • Location

    Hertfordshire

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £37,500 annual salary, Laptop, Phone, Commission Scheme and Company Vehicle and Expenses plus benefits

  • Contact:

    Michelle Brightly

  • Contact email:

    mbrightly@bridgerecruitment.co.uk

  • Contact phone:

    020 85290548

  • Job ref:

    VR/05349

  • Published:

    1 day ago

  • Expiry date:

    2025-08-16

  • Consultant:

    Michelle Brightly

​Role: Contract Cleaning Manager

Salary and Benefits: £37,500 annual salary, Laptop, Phone, Commission Scheme and Company Vehicle and Expenses, Company pension scheme, 20 days holiday plus bank holidays. Career development opportunities in a growing, forward-thinking company. Support from an experienced regional and national team.

Job Status: Permanent / Full Time - 40 hours per week

Location: Hertfordshire and Essex

Vacancy Reference: VR/05349

Role Description:

As Contract Cleaning Manager (Operations), you will be responsible for delivering high-quality cleaning services across a designated portfolio of contracts. You will lead, inspire, and develop cleaning teams, build excellent client relationships, and ensure operational and financial targets are consistently met.

This hands-on role supports the Company's commitment to innovation, service excellence, and people development.

Key Responsibilities:

  • Operational Delivery & Compliance

  • Ensure consistent delivery of service in line with KPIs and SLAs.

  • Conduct regular site inspections and audits, ensuring quality assurance and full compliance with Health & Safety, COSHH, and safeguarding standards.

  • Drive continuous service improvements using data insights and innovative cleaning methods.

  • Ensure all sites have up-to-date Site Procedure Manuals and documentation.

  • Lead, train, and support a team of Supervisors and Cleaning Operatives across multiple sites.

  • Conduct performance reviews and continuous assessments to ensure high standards.

  • Promote a positive and motivated team culture aligned with our Clients values.

  • Ensure all staff are using time & attendance systems (e.g. Staffcheck) correctly.

  • Build strong, trustworthy relationships with clients through regular meetings and transparent communication.

  • Respond promptly to client concerns and proactively address service challenges.

  • Present monthly reports and insights, providing added value and solution-focused support.

  • Champion the use of mobile apps and Microsoft 365 tools (Teams, Outlook, SharePoint, Excel) to improve communication, reporting, and productivity.

  • Encourage innovation through the implementation of cost-effective and efficient cleaning solutions.

  • Manage and report on contract budgets, timesheets, and payroll accurately.

  • Control equipment, stock, and resource use to remain within budget and maximise efficiency.

  • Ensure all periodic and planned works are completed on time, to standard, and within cost parameters.

  • Identify and act on training needs in collaboration with HR and Regional Operations Manager.

  • Handle employee relations issues (e.g. disciplinaries, grievances) in line with policies and the ACAS code.

  • Promote a culture of integrity, care, and excellence through day-to-day actions and leadership.

Key Performance Indicators (KPIs)

  • Cleaning audits achieving 95%+ consistently.

  • Monthly reports submitted on time with actionable recommendations.

  • Reduction in client complaints and increase in satisfaction scores.

  • Low staff turnover and high engagement.

  • Innovation initiatives introduced quarterly.

  • 100% Health & Safety and audit compliance.

Person Specification:

  • Minimum of 2 years’ experience in an operations/contract management role within the cleaning industry.

  • Proven ability to lead and manage multi-site teams.

  • Excellent client and stakeholder relationship management skills.

  • Strong IT skills with the ability to use Microsoft 365 and operational apps.

  • Proactive, highly organised, and solutions-focused.

  • Full, clean UK driving licence.

Desirable:

  • BICSc or IOSH Managing Safely qualification.

  • Experience managing national or multi-site cleaning contracts.

  • DBS checked or willingness to undergo clearance.

  • BICSc trained or awareness of BICSc standards.

Core Competencies:

  • Strong leadership and team-building capabilities.

  • Effective problem solver with initiative and resilience.

  • Calm under pressure with the ability to prioritise competing demands.

  • Excellent written and verbal communication.

  • Attention to detail and strong presentation/reporting skills.

  • Relationship builder with a flexible and adaptable approach.

  • Committed to delivering operational excellence and client satisfaction.

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