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Training Manager - Specialist Cleaning Services

Training Manager - Specialist Cleaning Services

  • Location

    Birmingham

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £35k plus travel/ company car

  • Contact:

    Michelle Brightly

  • Job ref:

    VR/04638

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-22

  • Client:

    #

Role: Training Manager - Specialist Cleaning Services
Salary: £35k plus travel / company car
Job Status: Permanent / Full Time 
Location: Midlands - National travel
Vacancy Reference: VR/04638
 
Role Description:
Our Client business has a clear strategy to grow both organically and through targeted acquisitions over the next 3 years. The Training Manager will be integral to embedding the strategy and driving a first class training solution that delivers exceptional services to customers.
 
Job Purpose:
The role of Training Manager reports to the Head of SHEQ and is responsible for training teams of regional clean & waste operatives and ensuring that colleague’s knowledge is at the required levels to deliver services to customers. 
The person will build a depth of understanding and relationships within key departments to include sales, operations and customer services ensuring training is seen as an integral part of the whole organisation.
 
Key Responsibilities will involve, but not be limited to.
  • Manage and run projects that deliver both short and long term training goal objectives
  • Conduct audits on jobs and the depots to ensure the company is compliant and legal
  • Identify the required training to enhance operative skill levels in core services
  • Produce comprehensive training plans that deliver any skill gaps in training knowledge
  • Maintain regular contact with operatives to learn about any skills/ training challenges
  • Produce training KPI’s and performance data that tracks skills capability in the operation  
  • Produce and write training and course material and maintain a library of all content 
  • Monitor the training budget and ensure that costs are aligned to budget and forecasts
  • Maintain a comprehensive training skills matrix for all operatives across service areas
  • Ensure that certified training is delivered e.g., PASMA, IPAF, CSCS, Confined Space
  • Deliver ‘Train the Trainer’ courses to key operatives to be able to deliver on the job training
  • Create a training diary for all internal courses and training dates for the operations team
  • Identify external courses and providers to meet training needs for all core services 
  • Develop a training manual to be issued to staff on how to carry out day to day tasks
  • Carry out site visits and conduct on the job training including practical assessments
  • Update Job Watch with training data to enable planners to appropriately schedule work
  • Develop a training academy concept so learning becomes part of the employee lifecycle   
  • Work with Supervisors and Managers in implementing a buddy system for new starters
  • Positively engage with colleagues and build relationships to encourage ongoing training
  • Ensure that the Health & Safety requirements are implemented and adhered to by all staff
  • Coach, motivate and support colleagues, encouraging teamwork and collaboration
  • Provide support to Operations Managers to assist with cover during holiday/ absent periods.
Internal/ External Relationships:
  • The key relationships are internal departments such as Operations, Sales, Finance, Customer Services and HR and external clients/ customers.
 
Skills/ Experience:
  • Previous cleaning sector experience is essential
  • Background in either a cleaning products or cleaning service industry is required
  • Technical knowledge of specialist cleaning equipment used in this sector
  • Ability to establish and maintain good client relationships, both internally and externally 
  • Previous experience of delivering training programmes to operational staff
  • Practical knowledge of devising skills matrices and putting together training packages
  • Excellent communication skills (verbal and written)
  • Ability to develop effective working relationships across all levels of management and staff
  • Highly customer focused and always looking to deliver a high quality of service for clients
  • Demonstrable experiencing of writing and delivering training courses
  • Flexible and able to react to the needs of the customer & new business opportunities
  • Competence in Microsoft Office products especially PowerPoint, Word, and Excel
  • Excellent time management skills and ability to prioritise a demanding workload
  • Ability to hold employee and client information in the strictest confidence.