Job Overview:

My client is a leading provider of Cleaning and Security services across the UK and Europe, they are looking to appoint a Training and Development Manager to join their team to cover their UK business. As Training and Development Manager you will create and deliver training and development activities that advance employee capabilities and confidence at all levels enabling the business to drive forward and support their ambition to be a great place to work. Key areas will be delivery of soft skills, customer services training, people management and knowledge of internal process and procedures. You will be focused on bringing those areas that are currently supported with external providers in house where suitable or manage and advise the relationships with such providers. You will be an experienced deliverer of training and happy to get hands on, you will be working with both senior and junior management and will attend and participate in senior leadership meetings.

This role will be a driver and integrator of excellence in customer service and delivery. The successful candidate will support the overall business strategy and help the business grow through its employees learning & development initiatives.  Furthermore, the role is to develop and enhance the business’s talent and future leaders.

The role:

• Ensuring all training activities and materials meet with relevant organisational and statutory policies, including H&S, employment and equality laws
• Monitor and report on activities, cost, performance as required
• Assess relevant training needs for staff individuals and organisations, in conjunction with departmental heads, including assessment methods and measurement systems entailed
• Plan and deliver training courses personally including BICS assessment and Customer Service program
• Stay informed as to relevant skills and qualifications levels required by staff for effective performance and circulate requirements and relevant information to the organisation as appropriate
• Produce organisational strategy and plans to meet training and development needs and manage training deliver, measurement and follow up a necessary for all operational staff
• Design training courses and programmes necessary to meet training needs or manage this this activity via external providers (when applicable)
• Identify, select and manage external training and accreditations bodies; agencies and providers necessary to deliver required training to appropriate standards
• Organise training logistics as required, to achieve efficient training and attendance delivery
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training 
• Manage and develop direct reporting staff

The Person:

• Open and approachable management style
• Able to inspire and leads other to achieve challenging results
• To work as an individual and be a team player
• Confident, articulate and clear communication skills with all level of employees
• To develop good working relationships with colleagues and other internal departments
• Motivational with a positive attitude at all times
• Confident public speaker
• Strong organisational skills