Role: Soft Services - Security Manager
Salary: £45k plus benefits
Job Status: Permanent/Full-Time
Location: South London
Vacancy Reference: VR/04687

Role Description:
Bridge are currently networking for a Soft Services Manager with a security bias to join the team of one of our prestigious clients who have been delivering care to various facility organisations across the UK since 1987. This fantastic opportunity is open for an experienced Soft Service/Security Manager to manage the contract delivery in line with company policies and procedures for a site in South London. As the Soft Services Manager, you will also be responsible for managing the training of all staff, building a team that knows what is expected of them in order to provide the best service.

Responsibilities:

• Manage all aspects of the company colleagues including, training, H & S, development and welfare at work 
• Ensure all licenses and vetting for security teams are in place and updated accordingly
• Complete budget forecasts and manage all costs tracking expenditure to meet budgets 
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered 
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff 
• Carry out daily centre audits to ensure high standards of cleanliness and a safe/ secure environment is evident throughout the centre at all times  
• Ensure adequate quality performance measures (KPI’s/ SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all 
• Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves/ exceeds client requirements 
• Prioritise all incidents ensuring all key personnel are kept fully always informed
• Ensure strict compliance to the Data Protection Act and associated regulations
• Ensure any night/ pm activity is correctly supervised and measured 
• Provide weekend Duty cover as required by the client 
• Manage the incident and accident reporting procedures 
• Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and to BICS standards
• Manage maintenance activities and the correct/ safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client informed at all times 
• Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client
• Ensure all team members are familiar with and adhere to the company’s and client’s onsite health and safety policies and procedures
• Ensure sufficient staff and equipment are available to meet all events requirements 
• Foster and maintain excellent relationships with all parties on site including occupiers
• Ensure that all administration requirements of the client are met correctly 
• Attend the monthly management meeting with Centre Management and General Manager
• Always promote the company and Client brand
• Undertake any reasonable duties as requested to meet the needs of the client and company

Essential Skills:

• Sound leadership skills 
• Good communication skills 
• Good interpersonal skills 
• Ability to show initiative and responsibility 
• IOSH Qualification or equivalent H&S qualification 
• Security Qualified (SIA) and knowledge of industry best practice and CCTV license 
• Aptitude to receive and deliver training effectively 
• Deal with customers internally and externally 
• Be able to take responsibility 
• Good working knowledge of Cleaning and Support Service Industry 
• Experience of Security Services 
• High Level of Numeracy 
• Ambitious 
• Flexible approach and will be working flexible shift patterns 
• First Aid and Incident Management 
• Fire Marshall