Service Delivery Manager - Cleaning

Service Delivery Manager - Cleaning

  • Location

    West London

  • Sector:


  • Job type:


  • Salary:

    £28,000 - £30,000 plus fully paid company car with fuel card

  • Contact:

    David de Souza

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


Our Client has been a leading supplier of facilities support services across London and the United Kingdom. They look after Buildings Maintenance, Cleaning Services, Security Services, working in a professional atmosphere with excellent career progression within the company.

You will be looking after 29 sites, in the West London Area

Role Objectives: 

To ensure all contract cleaning standards and service level agreements required by clients are achieved.

Key Responsibilities:

  • Ensure cleaning standards expected by the client are achieved and maintained and all contract cleaning sites / periodic spends come within budgeted working hours
  • Ensure target staffing levels at customer sites are achieved and maintained at all times
  • Collate accurate payroll information
  • Train and manage site supervisors in Health & Safety, basic & advanced cleaning tasks and to ensure this is cascaded to all site cleaning staff as necessary
  • Ensure employees adhere to the Company Health and Safety procedure at all times
  • Visit all contract sites during cleaning hours making sure all sites of two or more cleaners have visited a minimum of monthly and all sites have visited a minimum of at least quarterly
  • Ensure all KPI’s are completed by deadlines
  • Carry out quality inspections with a customer or their representative monthly
  • To recruit, develop and place cleaning staff in site contracts promptly liaising with Human Resources and Payroll, as appropriate.

Person Specification: 

  • You will demonstrate, amongst other things, your ability in the following:
  • Experienced in providing exceptional customer service and building and maintaining relationships
  • Management experience gained within the cleaning industry
  • Experience of working within a client-facing environment
  • Compliance with Safety requirements for operatives
  • Experienced in providing exceptional customer service
  • Able to multi-task with a methodical approach with an ability to work under pressure
  • Able to plan and prioritise workload to ensure objectives are achieved on time
  • Able to identify problems and take appropriate action where necessary to resolve
  • Able to follow instructions on the use of cleaning materials and machinery
  • Able to adhere to manual handling and health and safety regulations as required
  • Flexible approach to work

Other Requirements:

  • Full, clean driving license
  • Able to drive/travel to different sites on a daily basis and handle cleaning equipment on a frequent basis
  • Live within commuting distance of the Area