Our Client has been a leading supplier of facilities support services across London and the United Kingdom. They look after Buildings Maintenance, Cleaning Services, Security Services, working in a professional atmosphere with excellent career progression within the company.

You will be looking after 29 sites, in the West London Area

Role Objectives: 

To ensure all contract cleaning standards and service level agreements required by clients are achieved.

Key Responsibilities:

• Ensure cleaning standards expected by the client are achieved and maintained and all contract cleaning sites / periodic spends come within budgeted working hours
• Ensure target staffing levels at customer sites are achieved and maintained at all times
• Collate accurate payroll information
• Train and manage site supervisors in Health & Safety, basic & advanced cleaning tasks and to ensure this is cascaded to all site cleaning staff as necessary
• Ensure employees adhere to the Company Health and Safety procedure at all times
• Visit all contract sites during cleaning hours making sure all sites of two or more cleaners have visited a minimum of monthly and all sites have visited a minimum of at least quarterly
• Ensure all KPI’s are completed by deadlines
• Carry out quality inspections with a customer or their representative monthly
• To recruit, develop and place cleaning staff in site contracts promptly liaising with Human Resources and Payroll, as appropriate.

Person Specification: 

• You will demonstrate, amongst other things, your ability in the following:
• Experienced in providing exceptional customer service and building and maintaining relationships
• Management experience gained within the cleaning industry
• Experience of working within a client-facing environment
• Compliance with Safety requirements for operatives
• Experienced in providing exceptional customer service
• Able to multi-task with a methodical approach with an ability to work under pressure
• Able to plan and prioritise workload to ensure objectives are achieved on time
• Able to identify problems and take appropriate action where necessary to resolve
• Able to follow instructions on the use of cleaning materials and machinery
• Able to adhere to manual handling and health and safety regulations as required
• Flexible approach to work

Other Requirements:

• Full, clean driving license
• Able to drive/travel to different sites on a daily basis and handle cleaning equipment on a frequent basis
• Live within commuting distance of the Area