Service Delivery Manager

Service Delivery Manager

  • Location


  • Sector:


  • Job type:


  • Salary:

    £32k plus a company vehicle

  • Contact:

    Michelle Brightly

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


Role: Service Delivery Manager
Salary: £32k plus a company vehicle 
Job Status: Permanent
Location: Kent/Essex
Vacancy Reference: VR/04446

Role Description:
Our Client is a reputable Company in the UK with years of experience in the industry. They are looking for a Service Delivery Manager who will report to and support the Client Manager with cleaning operations within areas for which they are responsible. The ideal Service Delivery Manager will be able to train and motivate Staff in order to achieve the best results and deliver the best service to Clients. Taking on the role of Service Delivery Manager, you will be expected to implement, monitor and control cleaning operations while keeping Client and Company requirements in mind at all times.


  • Organise and supervise Cleaning Staff to ensure efficient and effective working practices
  • Develop and maintain good working relationships with Staff and Clients
  • Carry out agreed monitoring to achieve targets set by completing agreed audits in line with Company procedures and rectify any errors
  • Ensure all complaints are received, recorded and relayed back to Line Manager in a timely fashion
  • Understand Company values and ethos and ensure they are acknowledged in all areas of the business
  • Recruit, induct, train and develop employees, ensuring they are competent in the use of cleaning agents and machinery
  • Ensure employees know what is expected of them in all areas of the role
  • Assist Client Manager with timesheets
  • Report any disciplinary and or grievance issues to Line Manager and or HR, in line with Company procedures and carry out investigations for disciplinary and accidents
  • Deal with telephone calls, enquiries, emails and messages and keep a record accordingly
  • Have the ability to carry out specialist cleaning operations in order to train Staff where necessary
  • Manage operational activities, ensuring they comply with Company and Legislative requirements for Health and Safety, Quality Management, Environmental Issues and general Duty of Care
  • Maintain compliance with Company policy, procedures and management at all times

Experience and Skills Required:

  • A sound educational background is required, with suitable and relevant qualifications to the industry
  • Experience in the cleaning industry or similar
  • Supervisory experience is essential
  • BICS, NVQ (or equivalent) and Train the Trainer are desirable for this role
  • An understanding of management techniques, Health and Safety and troubleshooting is essential
  • Must be organised, reliable, committed and have a proactive attitude
  • Have proficient knowledge of TUPE requirements and understand disciplinary and grievance procedures
  • Must have the ability to communicate in English, clear and concisely
  • Experience of dealing with Clients diplomatically is essential
  • IT literate
  • Must have the ability to work well under pressure, be presentable and have good motivational skills
  • Must possess a full valid driving licence
  • Must be able to commit to flexible working hours