We are working with a company who provide a comprehensive and full range of innovative compactors, balers, shredders, wheelie bin compactors and liquid draining machines to some of Britain's biggest businesses. They are looking for a service executive to help out in the business in a varied amount of ways. Someone with experience working in a busy office with numerous roles to fulfil would be a good fit for this role.

Duties:

• Take machine breakdown calls from customers; try to establish the nature of the fault and issue to engineer or subcontractor. If subcontractor raise PO Number
• Support engineers in their day-to-day work schedules
• Raise purchase orders for spares, oil, and consumables for installs
• Compile quotations for further repair work
• Enter engineer’s work sheets onto spread sheet, Mamut and add cost to rental analysis sheet if applicable
• Invoice work undertaken not covered under a contract
• Issue invoices for service contracts / purchase order requests
• Check to see that service contracts have been paid, update service schedule when they have
• Issue services to contractors for the next month and raise PO numbers for each job
• Keep in contact with engineer throughout the day
• Raise PO’s to machine manufacturer with delivery details and machine spec
• Raise sales invoices to the customer for the machine including deposits if required
• Send the pre-install checklist for the customer to complete before the machine installation is planned
• Liaise with the manufacturer on machine delivery and date
• Liaise with national and international transport companies and contractors
• Organise off load of lorry if required
• Liaise with the customer on machine installation and staff training
• Arrange consumables to be sent or taken to site
• Enter new customer details on the customer spread sheet
• Ensure the machine has been added to rental/fixed asset list if applicable
• Provide Risk Assessments and Method Statements when necessary
• Ensure up to date H&S training for engineers and Risk Assessments required for work
• Pre-qualify questionnaires and other customer form requests; provide information for Safe contractors/Contractor Plus submissions
• First Aid and accident reporting
• Arrange PAT testing for the engineers’ equipment
• Keep records of training schedules; toolbox talks, Issue and maintain RAMS and COSHH assessments, PPE schedules, Equipment Inspections
• Dart tag account – keep an eye on running total and increase when needed
• Congestion charge – added/delete vehicles – pass charge details on to Accounts Administrator
• Stationery – order office stationery when needed. Sometimes entails searching for product

Qualifications and experience:

• Experience of working in a similar role
• Excellent customer care and telephone skills. (including verbal and non-verbal communication)
• Deadline driven
• Good reporting and analytical skills
• Previous CRM and accounting package experience desirable
• Good French and/or German a distinct advantage but not essential
• Strong prioritisation skills and able to manage own workload
• Self-motivated
• Prepared to learn new skills
• Ability to work flexibly
• Able to use own initiative
• Team player
• Ability to use Microsoft Word and Excel