Role: Regional Manager
Salary: £45k, plus car allowance and attractive benefits package
Job Status: Permanent/Full-Time
Location: London
Vacancy Reference: VR/04715

Role Description:
Bridge Recruitment are currently networking to fill the role of Regional Manager which will work for one of the most progressive companies in the cleaning industry. As Regional Manager, you will head up budget control, successfully negotiating costs to increase profit margins. The ideal Regional Manager will have a sound educational background with industry relevant qualifications. This is an exciting opportunity for the successful individual to progress in their career and also bring previous knowledge and apply it to this role.
 

Responsibilities:

• To understand and manage clients’ expectations within the boundaries of the contract and ensure that the service is delivered, and management information required by the client is provided within timelines agreed as per the contract and/or operating practices
• Develop and maintain effective client relationships ensuring that regular liaison is maintained throughout the customer Decision Making Unit (DMU) and that standards audits, KPI’s, SLA’s and management reports reflect the standard of service to their optimum and in line with customer expectation
• Build an account management role to gain a full understanding of the client expectations, wants and future development requirements so that the company can produce service offers to meet them
• Develop and maintain an effective operational contract management team, ensuring compliance with all operational KPI’s, reviewing activity on all contracts regularly and promoting innovation/best practice and service development to deliver best value and generate customer loyalty
• Responsible for ensuring that all company KPI targets are adhered to in order that consistent standards across the business are delivered
• Ensure that an understanding of customer KPI / SLA requirements are known so that accurate information can be provided to deliver customer reports
• Ensure you know and meet with the Decision Making Unit (DMU) of any contract as required or scheduled by the Deputy Operations / Operations Director
• To ensure service requirements are adhered to as per schedules set by Line Manager including the quality of standards produced and overall customer satisfaction
• Ensure that profit and loss targets for each area are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment
• To know and understand the company values and ethos to ensure that this is disseminated throughout the business
• Ensure that time sheets and other financial documentation are accurate and processed within the required timescales
• Process variation sales sheets on time, while monitoring cost/profit centres and taking action as necessary (with the approval of the Line Manager)
• Ensure that training targets are met, and the relevant forms are completed and submitted for all sites within the specified remit to allow the delivery of contract service requirements and potential one off income within the business needs of the contracts and area under his responsibility
• Bring all reports of customer dissatisfaction to the attention of the Line Manager and agree actions
• Manage direct reports, i.e. Area Managers, Supervisors, to ensure that cleaning operatives have the tools, training and ability to complete the tasks being asked of them
• Ensure that the recruitment of employees, including all necessary induction and skills training, and any necessary administrative procedures are completed within required timescales, to meet the business needs of the contracts and area under his responsibility
• Ensure a thorough investigation or all accidents/ incidents, grievance and disciplinary issues in line with company procedures with the ability to institute further action if required in line with company procedures as directed by the Operations Director and HR implementing corrective action and training where needed
• Manage operational activities to ensure they meet with company and legislative requirements for Health and Safety, quality management, environmental issues and general duty of care
• Specialist projects as agreed with Operations Director to support the needs of the organisation
• Compliance to company policy, procedures and management reporting timetable

Requirements:

• A sound educational background is required
• Suitable and relevant qualifications to the industry would be advantageous
• A practical experience at managerial level, preferably in the cleaning or similar manpower intensive service industry