Role: Operations Support Manager
Salary: £25k-£30k
Job Status: Permanent/Full-Time
Location: North London
Vacancy Reference: VR/04646

Role Description:
Bridge Recruitment is currently networking for an Operations Support Manager to join the Team of one of our clients within the cleaning sector. This particular client is a well-respected company providing commercial contract cleaning services to London and its surrounding areas for the past 30 years. As Operations Support Manager based in North London, you will be responsible for supporting the Operations Team in their administrative duties, as well as liaising with Operations Directors on a day-to-day basis. The ideal Operations Manager will have three years previous cleaning management experience and will be flexible to meet the operational needs of the business.
 

Key Responsibilities:

• Organise, plan and schedule all one-off jobs
• Manage and plan all daily and weekly schedules for mobile teams
• Manage assets and consumables in line with budget and process
• Support the Operations Team with regards to any administrative tasks including Health and Safety documentation, purchase orders, subcontractors agreements, cleaning task schedules and reports
• Search and execute innovations
• One-off tracker composition and maintenance
• Commission management
• Overtime schedule and billing maintenance
• Manage and analyse third-party subcontractors agreements
• Rate analysis - one-off data reporting
• Manage stock levels in the store room and order supplies and consumables as required via the online system
• Greet visitors to the building, receive and manage deliveries
• Manage utility room, run washing machine and dryer daily
• Manage store room, restrict access and always maintain a good upkeep
• Prepare site folders and paperwork for new contracts
• Respond to all client emails and calls
• Provide client support as directed by Operational Director
• Meet weekly with Area Supervisors to process paperwork for billing and payroll
• Carry out weekly checks on company vehicles
• Liaise with Operational Directors on a daily basis
• Attend management meetings as and when required
• Liaise with suppliers when required
• Support operational management in the event of absence
• Customer service desk

Person Specification:

• Able to be flexible with regards to working outside of core office hours via laptop and mobile
• Highly proactive, flexible, enthusiastic and pragmatic approach with a ‘can do’ attitude
• Excellent planning, organisational and prioritisation skills
• Able to work on own initiative as well as part of a wider team
• Comfortable with rapid change
• Excellent telephone etiquette
• IT literate on both Mac and PC, with good knowledge of Microsoft Office and Internet Explorer
• Three years previous cleaning management experience required
• Excellent presentation skills
• Good level of numeracy and literacy
• Able to work to deadlines and prioritise workload
• Good interpersonal skills
• High level of attention to detail
• Strong work ethic
• Spanish/Portuguese language skills are an advantage