Role: Operations Support Manager - Contract Cleaning/Facilities Management
Salary: £35k, quarterly bonus, company laptop and mobile
Job Status: Permanent/Full-Time
Location: London
Vacancy Reference: VR/04623

About the Role:
Our client, a well-established and award-winning company is going from strength to strength, and after significant contract wins and retention of current business, they are looking to add an Operations Support Manager to be based at their head office in London. This is a fantastic newly created role for an experienced people Manager to head up Operations Support within the business to further enhance and develop their current service offering. We are looking for an organised and experienced leader to positively engage with the team and implement new processes and systems. As Operations Support Manager, you will also be responsible for developing the company’s Mobile Cleaning and Remote Support Team.

Purpose of the Job:

• Develop and manage the company’s Mobile Cleaning/Remote Support Team
• Manage the company’s one-off jobs and varying schedules
• Ownership, engagement and progression of existing system to manage MCT
• Provide support to the Operations Department and Operations Directors
• Liaise with subcontractors and suppliers
• Ensure company procedures are followed at all times

Key Responsibilities:

• Organise, plan and schedule all one-off jobs
• Manage and plan all daily and weekly schedules for mobile teams
• Manage assets and consumables in line with budget and process
• Support the Operations Team with regards to any administrative tasks including Health and Safety documentation, purchase orders, subcontractors agreements, cleaning task schedules and reports
• Search and execute innovations
• One-off tracker composition and maintenance
• Commission management
• Overtime schedule and billing maintenance
• Manage and analyse third-party subcontractors agreements
• Rate analysis - one-off data reporting
• Manage stock levels in the store room and order supplies and consumables as required via the online system
• Greet visitors to the building, receive and manage deliveries
• Manage utility room, run washing machine and dryer daily
• Manage store room, restrict access and always maintain a good upkeep
• Prepare site folders and paperwork for new contracts
• Respond to all client emails and calls
• Provide client support as directed by Operational Director
• Meet weekly with Area Supervisors to process paperwork for billing and payroll
• Carry out weekly checks on company vehicles
• Liaise with Operational Directors on a daily basis
• Attend management meetings as and when required
• Liaise with suppliers when required
• Support operational management in the event of absence
• Customer service desk

Person Specification:

• Able to be flexible with regards to working outside of core office hours via laptop and mobile
• Highly proactive, flexible, enthusiastic and pragmatic approach with a ‘can do’ attitude
• Excellent planning, organisational and prioritisation skills
• Able to work on own initiative as well as part of a wider team
• Comfortable with rapid change
• Excellent telephone etiquette
• IT literate on both Mac and PC, with good knowledge of Microsoft Office and Internet Explorer
• Three years previous cleaning management experience required
• Excellent presentation skills
• Good level of numeracy and literacy
• Able to work to deadlines and prioritise workload
• Good interpersonal skills
• High level of attention to detail
• Strong work ethic
• Spanish/Portuguese language skills are an advantage