Operations Manager (Soft Services)
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Location
Buckinghamshire
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Sector:
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Job type:
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Salary:
£32k-£40k plus company car/car allowance, strong succession plans to support career development, training and skill enhancement programmes
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Contact:
Michelle Brightly
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Contact email:
mbrightly@bridgerecruitment.co.uk
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Job ref:
VR/05032
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Published:
12 months ago
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Expiry date:
2023-12-15
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Startdate:
ASAP
Role: Operations Manager (Soft Services)
Salary: £32k-£40k plus company car/car allowance, strong succession plans to support career development, training and skill enhancement programmes
Job Status: Permanent/Full-Time
Location: Milton Keynes, Buckinghamshire
Vacancy Reference: VR/05032
Role Description:
Bridge Recruitment are excited to be networking for an Operations Manager to join the Team of one of our clients, a forward-thinking facilities services provider operating worldwide. As Operations Manager, you will lead by example, creating a positive and safe working environment for your colleagues, ensuring those under your remit receive onboarding, training and development to allow them to excel in their role. The ideal Operations Manager will ideally have relevant qualifications and will have an excellent understanding of cleaning processes and systems. The client is willing to consider candidates from outside of the industry if they have a positive work ethic, flexibility towards their work patterns and are career driven.
Responsibilities:
Responsible for managing, evaluating, motivating and monitoring staff performance using the company leadership principles: plan/decide, inform/instruct, control/motivate
Work to a strict department budget to deliver outstanding but efficient performance in your areas of responsibility with guidance from the Senior Operations Manager
Help achieve and exceed revenue targets by cross selling of additional services
Help achieve and exceed contract profit targets through meticulous financial control of spending
Develop new business that supports the department's strategic growth
Deliver effective team management coordinating multiple resources across varying locations
Lead and motivate field based teams in your area of responsibility to ensure efficient operations for our customers: Contract Performance using Digital tools and AI, cross selling of services, digital technology, environmental safeguarding, Health and Safety, quality and training
Demonstrate and implement robust practices that are proportionate and in line with the company's policies and procedures with the support of people, practices and HSEQ, including annual appraisals, training, disciplinary and grievance procedures, probation reviews, misconduct procedures and Health and Safety
Work in collaboration with the Senior Operations Manager to ensure ultimate customer satisfaction
Ensure quality standards are met through regular audits and inspections using the companies digital tools. You will provide feedback to your Senior Operations Managers to allow fluid customer communication
Recruit, onboard and train new starters providing them with the best possible knowledge to excel in their roles
Comply with current Health and Safety regulations ad policies including lawful Insurance provisions as well as assist in the implementation of new systems
Initiate and develop positive solutions to any challenges
Adopt a “hands on” approach where required, therefore leading by example
Ensure scheduling, wages and budgets are processed correctly and in line with management instruction
Assist with implementation of new contracts by leading the implementation project as directed by Senior Operations Manager and or assist with handover of contracts to new supplier
Ensure digital tools are utilised in their entirety and automated processes are implemented as per company policy
Attend client and staff meetings
Ensure stock levels are maintained and ordering processes and procedures are followed
Adhere to internal systems, procedures and policies
Ensure quality, H&S and environmental controls are adhered to
Provide weekly and monthly reports in line with areas of control
Attend training courses where and when necessary. This may include overnight stays and travel
Collaborate with other departments and peer colleagues
Requirements:
BSc/MBA or equivalent would be an advantage
Experience in managing people and staff
ILM L3 desirable
IOSH Managing Safety required within first 12 months and you must demonstrate exemplary knowledge of Health and Safety in the workplace
Excellent literacy and writing skills
Thorough knowledge and competence of Office 365
Excellent understanding of cleaning processes and systems
Can demonstrate an ability to communicate with clients both through appropriate face-to-face relations but also via textual communications
Skilled in dealing with client and general public complaints
The ideal candidate would be prompt, reliable and demonstrate leadership skills
Able to manage and control budgets
Understand importance of meeting KPIs to a required standard
Self motivated and able to motivate others within a team