​Role: Operations Manager (Soft Services)

Salary: £32k-£40k plus company car/car allowance, strong succession plans to support career development, training and skill enhancement programmes

Job Status: Permanent/Full-Time

Location: Oxfordshire

Vacancy Reference: VR/05031

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Role Description:

Bridge Recruitment are excited to be networking for an Operations Manager to join the Team of one of our clients in Oxfordshire, an innovative facilities services provider operating worldwide. As Operations Manager, you will work collaboratively with your teams to ensure service excellence, making sure all members of staff within your responsibility understand their duties. The ideal Operations Manager will have experience in managing people and staff, with excellent communication, literacy and writing skills. The client is willing to consider candidates from outside of the industry if they have a positive work ethic, flexibility towards their work patterns and are career driven.

Responsibilities:

• Responsible for managing, evaluating, motivating and monitoring staff performance using the company leadership principles: Plan/Decide, Inform/Instruct, Control/Motivate

• Work to a strict department budget to deliver outstanding but efficient performance in your areas of responsibility with guidance from the Senior Operations Manager

• Help achieve and exceed revenue targets by cross selling of additional services

• Help achieve and exceed contract profit targets through meticulous financial control of spending

• Develop new business that supports the department's strategic growth

• Deliver effective team management coordinating multiple resources across varying locations

• Lead and motivate field based teams in your area of responsibility to ensure efficient operations for our customers: Contract Performance using Digital tools and AI, cross selling of services, digital technology, environmental safeguarding, Health and Safety, quality and training

• Demonstrate and implement robust practices that are proportionate and in line with the company's policies and procedures with the support of people, practices and HSEQ, including annual appraisals, training, disciplinary and grievance procedures, probation reviews, misconduct procedures and Health and Safety

• Work in collaboration with the Senior Operations Manager to ensure ultimate customer satisfaction

• Ensure quality standards are met through regular audits and inspections using the companies digital tools. You will provide feedback to your Senior Operations Managers to allow fluid customer communication

• Recruit, onboard and train new starters providing them with the best possible knowledge to excel in their roles

• Comply with current Health and Safety regulations ad policies including lawful Insurance provisions as well as assist in the implementation of new systems

• Initiate and develop positive solutions to any challenges

• Adopt a “hands on” approach where required, therefore leading by example

• Ensure scheduling, wages and budgets are processed correctly and in line with management instruction

• Assist with implementation of new contracts by leading the implementation project as directed by Senior Operations Manager and or assist with handover of contracts to new supplier

• Ensure digital tools are utilised in their entirety and automated processes are implemented as per company policy

• Attend client and staff meetings

• Ensure stock levels are maintained and ordering processes and procedures are followed

• Adhere to internal systems, procedures and policies

• Ensure quality, H&S and environmental controls are adhered to

• Provide weekly and monthly reports in line with areas of control

• Attend training courses where and when necessary. This may include overnight stays and travel

• Collaborate with other departments and peer colleagues

Requirements:

• BSc/MBA or equivalent would be an advantage

• Experience in managing people and staff

• ILM L3 desirable

• IOSH Managing Safety required within first 12 months and you must demonstrate exemplary knowledge of Health and Safety in the workplace

• Excellent literacy and writing skills

• Thorough knowledge and competence of Office 365

• Excellent understanding of cleaning processes and systems

• Can demonstrate an ability to communicate with clients both through appropriate face-to-face relations but also via textual communications

• Skilled in dealing with client and general public complaints

• The ideal candidate would be prompt, reliable and demonstrate leadership skills

• Able to manage and control budgets

• Understand importance of meeting KPIs to a required standard

• Self motivated and able to motivate others within a team