Operations Manager - Soft Service

Operations Manager - Soft Service

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  • Contact:

    Daniel Tanner

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  • Published:

    11 months ago

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Role: Operations Manager - Soft Service/Contract Cleaning and associated services
Salary: £55k plus an attractive benefits package to include a bonus, company car / allowance etc
Status: Permanent / Full Time
Location: London and The South East
Vacancy Reference: VR/04481
Role Description:
Our client is a passionate team of 27,000 people based in Ireland and the UK, and their goal is to deliver exceptional service to our customers in all areas of facilities management. They are growing rapidly in the UK and are seeking to appoint a driven Contract Cleaning Operations Manager to support this growth. This is a great opportunity to join a successful and expanding business and to work within an ambitious team.
Reporting to the Operations Director the role holder will lead, support, and guide their team in the on-going operation and development of the cleaning and soft Facilities Management operations within a designated portfolio. The scope of the role is to ensure that exceptional service levels, client satisfaction, continuous improvement and innovation are provided to the customer, alongside the attainment of profit and growth targets. 
Key Accountabilities:
  • Ensure that the team of Managers provides a first-class service to clients and the community
  • Develop and retain successful working relationships with key client stakeholders
  • Regularly review performance standards which deliver client and customer expectations
  • Provide support across the client sites by advising on SLAs, KPIs, objectives and projects
  • Ensure audits are completed and implement corrective action as required
  • Interrogate management information systems which provide information to enable sound commercial judgement for decision making
  • Provide support to the Operations Director by advising on compliance in relation to operational activities/ risks impacting on same
  • Provide regular and once-off reports to the Operations Director and clients as required
  • Identify issues or risks that will impact the contracts
  • Action any changes or restructures required in line with legislation and Company procedures
Key Working Relationships:
  • Ensure that regular formal and informal meetings are conducted with clients to identify issues or areas of concern and work closely with the wider Facilities Management team to suggest actions and resolve concerns and issues
  • Regularly review client satisfaction level and act as appropriate
  • Develop innovative solutions to meet and exceed client requirements
  • Work in partnership with Management and Business Development Teams to implement marketing strategies and assist on contract bids