Our client is a successful FM company who are continuing to grow year on year over the UK.  Reporting into and supporting the Account Lead, the Operations Manager will support the corporate contract and manage 4 direct reports in the form of Housekeeping Managers to ensure full operational delivery across approximately 4 separate sites in London.

Key Responsibilities

• Attending client liaison meetings
• Attending key contractual audits and developing action plans
• Assisting in the development of monitoring/audit systems for effective and timely resource delivery
• Liaising with the Account Lead to ensure both reactive and proactive work is carried out without incurring service failures
• Maintaining positive client relationships with all client partners, engineering and support teams
• Producing monthly financial/contract reports in readiness for submission as well as attending financial and contract reviews
• Deputising for the Account Lead in their absence
• Responsible for ensuring all Cleaning policies and practices are adhered to
• Responsible for continuous improvement on the account in relation to improved processes
• Ensure all necessary processes and procedures are in place and adhered to
• Ensure all staff maintain safe working practices through implementation of Company, BICSs and Health & Safety standards & regulations
• Ensure all work orders are responded to quickly and efficiently
• Recruit, induct, train and motivate staff to achieve required standards of performance
• Monitor standards of cleaning across site through quality checks and retrain where necessary
• Attend off-site & in-house training events
• Provide guidance and support to Business Support Manager(s) on sites carrying out self-perform cleaning
• Ensure works carried out within budgeted operational hours
• Responsible for ensuring adequate consumables, materials and services are maintained

Personal Experience/Qualifications/Skills:

• At least 5 years’ experience in the management of cleaning contracts
• Recognised health and safety qualification (NEBOSH, IOSH)
• Commercially and contractually aware
• Must be PC literate