Operations Manager

​Role: Operations Manager

Salary: £65k plus benefits

Job Status: Full Time/ Permanent

Location: London

Vacancy Reference: VR/05355

Role Description:

Our client is seeking a dynamic and experienced Operations Manager to oversee a portfolio of high-profile client properties across Central London. This is a fantastic opportunity for a proactive, solutions-focused leader who thrives in a fast-paced environment and is passionate about delivering exceptional facilities management services.

This role combines hands-on operational leadership with strong client relationship management, ensuring consistent service excellence, continuous improvement, and real value for clients.

The Role:

You will be responsible for the operational delivery of multiple FM services across several client sites, leading teams and supply chain partners while maintaining the highest standards of service, compliance, and performance.

Key Responsibilities:

• Managing the delivery of multiple FM services across a portfolio of client sites

• Ensuring outstanding service delivery and exceeding performance targets

• Leading and motivating line managers and site teams to achieve high performance

• Managing and monitoring team performance, standards, and KPIs

• Controlling financial performance, including budgets and expenditure

• Building and maintaining strong client relationships to support retention and growth

• Managing supply chain partners to ensure service excellence

• Ensuring full compliance with Health & Safety standards across all sites

• Identifying opportunities for continuous improvement and added value.

About You:

You’ll be an experienced operations professional with a strong background in Facilities Management and a proven ability to manage complex, multi-site contracts.

You will bring:

• Proven experience managing large, diverse service delivery team

• Strong knowledge of Facilities Management and operational challenges

• Excellent budgeting, financial control, and performance management skills

• Experience working across multiple service contracts

• Strong leadership, communication, and stakeholder management abilities

• A proactive, flexible approach with excellent attention to detail

• Confidence working independently and managing competing priorities

• Proficiency in MS Office and industry-related systems.

Desirable:

• IOSH or NEBOSH qualification

• SIA Security Guarding licence (if managing security contracts)

Why Apply?

This is an opportunity to join a growing organisation with a strong reputation in Facilities Management, working with prestigious clients and playing a key role in shaping service delivery and client satisfaction across a high-profile London portfolio.

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