​Role: Operations Manager

Salary: £35k plus company car, eligibility to company's bonus scheme, 28 days holiday and life cover

Hours of Work: Monday to Friday, 40 hours per week. Working hours will be regarded as flexible as required to manage morning and evening teams

Job Status: Permanent/Full-Time

Location: London

Vacancy Reference: VR/05021

Role Description:

Bridge Recruitment are currently networking for an Operations Manager to join the Team of one of our clients, an innovative commercial cleaning service provider delivering the highest standards to its customers.. As Operations Manager, you will be responsible for ensuring your contracts are delivered according to the contract specification, within budget and in line with legislation and company policy. The ideal Operations Manager will have an excellent understanding of contract specifications and good knowledge of the cleaning industry and good practices. This is an exciting opportunity to join a Team who truly values sustainability and strives to make a positive impact on the environment, in all areas of their work.

Responsibilities:

• Manage contracts in line with the contract specification

• Arrange and attend client meetings -taking minutes/notes and report back to the internal leadership team

• Manage periodic works and one-off works related to your clients’ contracts

• Manage your contracts within budget and manage subcontractors

• Ensure Quality Audits are performed as required

• Respond positively to Quality Audits or client feedback

• Ensure any new contracts are set up in accordance with the New Start Up procedure/Form of the contract. Work with the Projects and Implementation Manager

• Ensure all data on the Client database for your contracts and those of your team is accurate and up to date liaising with the Operations Administration Manager as necessary

• Be aware of sales opportunities

• Provide quotes for one off jobs or additional services with the Operations Director guidance

• Recruit, induct and follow probationary process for new staff and undertake exit interviews when staff leave

• Allocate tasks and work schedules to staff on your contracts

• Monitor and be responsible for the work of Site Managers, Supervisors, Team Leaders and Cleaning Operatives on your contract

• Undertake 1-2-1’s, giving feedback, identifying training needs, providing development and training opportunities, liaising with Head Office about any training you are unable to deliver personally

• Support, mentor and train those reporting to you. Maintain training record database

• Liaise with the Operations Director and HR Manager about any staffing issues

• Maintain a safe working environment by ensuring all staff are fully trained and all legal and company guidelines are observed

• Ensure all tasks are adequately risk-assessed and findings communicated to employees

• Ensure that only authorised and correctly labelled chemicals are used, in accordance with the relevant COSHH information

• Ensure you understand the health and safety training you have been given and seek advice and verification of any points you are unclear of

• Ensure hours worked/delivered on your contracts are accurately recorded

• Ensure all Operations Managers comply with policies and procedures

• Comply with the company's environmental policies and its commitment towards protecting the environment while at work

• Assist your colleagues with investigations and disciplinary matters

• Attend all required training

• Make suggestions for improvements

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Requirements:

• Communication and presentation skills

• Conflict handling - staff and client

• Customer service

• Working knowledge of English and Spanish

• Excellent IT skills are a must for this role

• Health and Safety

• Intimate understanding of Contract Specifications

• Knowledge of the cleaning industry and good practices

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