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Location
London
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Sector:
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Job type:
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Salary:
£35k plus benefits
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Contact:
Michelle Brightly
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Contact email:
mbrightly@bridgerecruitment.co.uk
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Job ref:
VR/05021
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Published:
26 days ago
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Expiry date:
2023-12-03
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Startdate:
ASAP
Role: Operations Manager
Salary: £35k plus company car, eligibility to company's bonus scheme, 28 days holiday and life cover
Hours of Work: Monday to Friday, 40 hours per week. Working hours will be regarded as flexible as required to manage morning and evening teams
Job Status: Permanent/Full-Time
Location: London
Vacancy Reference: VR/05021
Role Description:
Bridge Recruitment are currently networking for an Operations Manager to join the Team of one of our clients, an innovative commercial cleaning service provider delivering the highest standards to its customers.. As Operations Manager, you will be responsible for ensuring your contracts are delivered according to the contract specification, within budget and in line with legislation and company policy. The ideal Operations Manager will have an excellent understanding of contract specifications and good knowledge of the cleaning industry and good practices. This is an exciting opportunity to join a Team who truly values sustainability and strives to make a positive impact on the environment, in all areas of their work.
Responsibilities:
Manage contracts in line with the contract specification
Arrange and attend client meetings -taking minutes/notes and report back to the internal leadership team
Manage periodic works and one-off works related to your clients’ contracts
Manage your contracts within budget and manage subcontractors
Ensure Quality Audits are performed as required
Respond positively to Quality Audits or client feedback
Ensure any new contracts are set up in accordance with the New Start Up procedure/Form of the contract. Work with the Projects and Implementation Manager
Ensure all data on the Client database for your contracts and those of your team is accurate and up to date liaising with the Operations Administration Manager as necessary
Be aware of sales opportunities
Provide quotes for one off jobs or additional services with the Operations Director guidance
Recruit, induct and follow probationary process for new staff and undertake exit interviews when staff leave
Allocate tasks and work schedules to staff on your contracts
Monitor and be responsible for the work of Site Managers, Supervisors, Team Leaders and Cleaning Operatives on your contract
Undertake 1-2-1’s, giving feedback, identifying training needs, providing development and training opportunities, liaising with Head Office about any training you are unable to deliver personally
Support, mentor and train those reporting to you. Maintain training record database
Liaise with the Operations Director and HR Manager about any staffing issues
Maintain a safe working environment by ensuring all staff are fully trained and all legal and company guidelines are observed
Ensure all tasks are adequately risk-assessed and findings communicated to employees
Ensure that only authorised and correctly labelled chemicals are used, in accordance with the relevant COSHH information
Ensure you understand the health and safety training you have been given and seek advice and verification of any points you are unclear of
Ensure hours worked/delivered on your contracts are accurately recorded
Ensure all Operations Managers comply with policies and procedures
Comply with the company's environmental policies and its commitment towards protecting the environment while at work
Assist your colleagues with investigations and disciplinary matters
Attend all required training
Make suggestions for improvements
Requirements:
Communication and presentation skills
Conflict handling - staff and client
Customer service
Working knowledge of English and Spanish
Excellent IT skills are a must for this role
Health and Safety
Intimate understanding of Contract Specifications
Knowledge of the cleaning industry and good practices