Job Overview:

Managing a large operation where cleaning standards must be of 5 star quality
Developing client relationships
Site visits and client liaison
Identify and develop areas of opportunity to grow the business
Identify, analyse and apply correct process flow for service delivery
Carrying out site cleaning audits to ensure a high level of service is being provided throughout the site, providing staff with feedback and training where necessary
Attending regular contract meetings, to review and measure the delivery against contractual KPI’s
As Operations Manager you will be expected to encourage and support a continuous improvement process as an integral part of service delivery increasingly adding value to both the business and our client

About the Candidate:

Relevant experience as Operations Manager on a large single site / key account
As Head of Operations you will need to have a proven track record of improving service delivery and developing staff
Focused on achieving results in proving a quality service
Able to excel within a pressured environment ensuring standards are adhered to
Excellent communication skills at all levels
Proactive and excellent problem-solving ability
Dealing with change in a pro-active manner
Detailed knowledge of the Cleaning industry
Able to woork flexible hours

Operations Cleaning Manager - Single Site