Job Overview: 

• Managing a large operation where cleaning standards must be of 5 star quality
• Developing client relationships
• Site visits and client liaison
• Identify and develop areas of opportunity to grow the business
• Identify, analyse and apply correct process flow for service delivery
• Carrying out site cleaning audits to ensure a high level of service is being provided throughout the site, providing staff with feedback and training where necessary
• Attending regular contract meetings, to review and measure the delivery against contractual KPI’s
• As Operations Manager you will be expected to encourage and support a continuous improvement process as an integral part of service delivery increasingly adding value to both the business and our client

About the Candidate:

• Relevant experience as Operations Manager on a large single site / key account 
• As Head of Operations you will need to have a proven track record of improving service delivery and developing staff
• Focused on achieving results in proving a quality service
• Able to excel within a pressured environment ensuring standards are adhered to
• Excellent communication skills at all levels
• Proactive and excellent problem-solving ability
• Dealing with change in a pro-active manner
• Detailed knowledge of the Cleaning industry
• Able to woork flexible hours