Maintenance Contract Manager

Maintenance Contract Manager

  • Location


  • Sector:


  • Job type:


  • Salary:

    £35,000 - £40,000

  • Contact:

    Daniel Tanner

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    almost 3 years ago

  • Expiry date:


Our client is a fast paced central London based Maintenance Company in the luxury retail sector that works alongside an architectural design company in the same office to provide a comprehensive service to customers. They are looking for an experienced Contract Manager to oversee the planned and reactive maintenance activity for a luxury retailer, 50 plus stores in UK and Ireland.

Role Profile

  • Manage all planned and reactive maintenance activity for a retail maintenance contract in line with agreed client protocol and performance level
  • Develop and monitor the service delivery through the agreed SLA and KPIsParticipate in day to day help desk tasks and raise reactive maintenance jobs
  • Manage and maintain schedules for planned maintenance and compliance activity
  • Comply with the company’s Health & Safety policy at all times and follow all related safe systems of work and risk assessments that are produced for the task
  • Establish clear and proactive communication with the client, ensuring feedback and continuous improvement is achieved
  • Organise and attend regular contract meetings
  • Administer formal management and reporting procedures
  • Prepare weekly, monthly and quarterly reports for all services covered under the contract
  • Liaise with stakeholders and contractors to ensure a high quality service is delivered and a high level of customer satisfaction is achieved
  • Effectively monitor service lines and sub-contractors related to the contract
  • To check invoices and quotations ensuring discounts have been given where applicable and prices are correct
  • Maintain records, files and incoming documents, ensuring databases are kept up to date


  • Recent successful experience of controlling FM services in a similar environment
  • Experience of budget management.
  • IT literate FM Management Information Systems, MS Word and Excel.
  • Valid formal Health & Safety qualification e.g. IOSH.
  • Experience in successfully working in a pressured and stressful environment.
  • Willing to participate in OOH call outs on a rota basis