Key Account Manager - Hotel Services

Key Account Manager - Hotel Services

  • Location


  • Sector:


  • Job type:


  • Salary:

    £40k plus £45k OTE and quarterly bonus

  • Contact:

    Michelle Brightly

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


Role: Key Account Manager - Hotel Services 
Salary: £40k plus £45k OTE and quarterly bonus
Job Status: Permanent / Full Time
Location: London
Vacancy Reference: VR/04548

Role Description:
Our Client, a well-established company within the cleaning division, is looking to appoint a Key Account Manager to join their growing Team in London. As Key Account Manager you will be responsible for maintaining company values in every aspect of your role including self-responsibility, creativity, support and respect. You will also be required to ensure the company is always presented in a professional and positive manner. The ideal Key Account Manager will have proven experience working across similar sectors within Facilties Management. You will also have had experience in leading, managing, motivating and developing high-performing teams.


  • Monitor and manage all service activities across allocated sites
  • Ensure quality standards and regularly review existing services to make sure standards are being met in line with budgetary requirements
  • Meet with clients on a regular basis to review existing and proposed service provisions
  • Review costs to ensure budgets remain aligned
  • Build sustainable working relationships with clients and maintain a positive company image
  • Manage service delivery, ensuring an efficient, reliable service which is constantly improving
  • Devise ways to effectively market and communicate any new legislations or change of practice to clients
  • Make sure all site information is maintained and updated, collating to company procedures and SLAs
  • Assist with and produce quotations and financial information - ensure full understanding of budgetary information in order to comprehend the importance of pricing correctly
  • Lead and manage your team in all aspects of their roles - act as a guide and support and motivate them in everything they do
  • Respond to client requests proactively to showcase an efficient and responsive service
  • Materials budget control, wages budget control
  • Be responsible for delivering retention targets.


  • Excellent communication skills, both verbal and written preferably bilingual (English/Spanish)
  • Must be organised and able to manage time effectively
  • Proven track record in the cleaning industry particularly Front of House, Back of House and Hospitality experience
  • Must be able to deal with high demand
  • Able to prioritise workload, solve problems and complete tasks to the highest standard with the customer's best interests at the forefront every time
  • Experience of managing multiple cleaning contracts
  • Must be able to build strong working relationships with clients, customers and colleagues at all levels
  • Customer service is a necessity
  • Excellent understanding of HR policies and procedures
  • People management skills including performance management, employee relations, recruitment and selection, resource planning, inductions and training
  • Must have an understanding of Health and Safety regulations and why they are important
  • Experience of delivering COSHH training and risk assessments
  • An experience and understanding of finance, budgetary control and P&L is desirable
  • Excellent IT skills, including Microsoft Office with the ability to use Microsoft PowerPoint