Inbound Sales Manager

​Role: Inbound Sales Manager

Salary: £50k - £55k depending on experience + Performance related bonus up to 20% of salary + Performance related bonus + Enhanced holiday package + Birthday leave + Access to discount retail scheme + Training and development opportunities + Full PPE & uniform supplied +Free on-site parking

Location: Hertfordshire, near Royston

Hours: 08:30am to 17:00pm Monday to Friday - 37.5 hours per week

About the Role:

Our Client is seeking an experienced Inbound Sales Manager to oversee and support the inside sales / Customer Service team. In this role, you’ll monitor sales metrics, manage the entire sales administration process, and collaborate with cross-functional teams to drive revenue growth.

About our Client:

They are a leading provider of specialist waste management services. The company serves a diverse customer base across multiple industry sectors, including healthcare, veterinary, pharmaceutical, Education, manufacturing, Research & Development and chemical as well as various government agencies & local authorities.

They offer a wide range of sustainable waste treatment, recycling and disposal solutions that are designed to increase levels of compliance, reduce costs and protect the environment.

They put a great emphasis on culture and putting customers and staff at the forefront of the business. They always ensure they offer the highest level of service and cost effectiveness to their customers.

They are a growing company with a clear vision of expanding their services, committed to developing people to the highest standards, delivering a hassle-free, high-quality experience for customers, and driving real change for a Great Britain. And they are looking for passionate people to help them achieve their goals.

What will you be doing?

• Lead, coach and develop a small team of inbound sales / customer service representatives.

• Secure appropriate new business at required margins from a wide variety of new and existing customers

• Track key sales metrics and implement strategies to consistently achieve targets

• Improve and manage sales processes for maximum efficiency and impact

• Work closely with marketing provider to enhance lead generation efforts.

• Foster a positive team culture and drive motivation.

• Identify areas for process enhancement, proactively implementing strategies to improve the customer experience.

• Maintain strong customer relationships, ensuring queries, complaints, and feedback are handled professionally and efficiently.

• Work closely with Transport and Commercial teams to ensure efficient scheduling, deliveries, and collections.

What are the requirements?

• Previous waste management or logistics experience

• A proven track record in inside sales, telesales, or similar sales leadership roles

• Strong people management skills with the ability to motivate and drive performance

• Excellent communication, negotiation, and interpersonal abilities

• Experience using CRM systems and sales performance analytics tools

Desirables

• Qualifications in sales, business, management, marketing, or a related field.

• Interest in sustainability and environmental practices