Role Description:

• To be a HR Advisor who promotes 5-star HR customer service experience
• To lead with HR expertise and be responsible for ER policy and practice
• To support the HR team with all areas from talent attraction through to reward, and to champion Diversity & Inclusion initiatives alongside key stakeholders
• To support colleagues to excel in their performance, working with all areas of the business
• To demonstrate and uphold the core values of the Global brand
• Provide credible advice on people issues, complying with policy, best practice and statutory requirements demonstrating and providing a challenging and robust view to deliver true business value
• Produce and issue accurate employment contracts, ensuring these are in line with current statutory regulations
• Review handbook containing all the information regarding the company's policies and procedures, ensuring it is always up to date and in line with current legislation
• Consulting and managing the HR implications of change, e.g. restructures, contractual change, TUPE, mergers and acquisitions
• Proactively manage both long term and short-term sickness cases advising managers on appropriate action taken and liaising with our occupational health provider where appropriate
• Undertake general administrative support tasks, such as filing and document management
• Influence, advise and coach managers to pursue courses of action which are in accordance with good employment practice, the needs of the business and the needs of the employee.
• Provide end to end case management including invite and outcome letter for ER cases.
• Support the HR to provide practical solutions and mitigate risks on all Employee Relations matters ranging from policy to tribunal cases.

A successful candidate will be:

• Positive, engaging and influential.
• Able to demonstrate generalist HR knowledge and experience, particularly in a fast paced, quality customer service business.
• An advocate for employee relations, creating and improving HR policies and procedures that meet both business needs and employment legislation
• Passionate about service both internally and externally
• Ideally CIPD level 3 qualified
• Ability to work confidentially and independently
• Strong employment law knowledge
• Generalist HR experience
• Strong communication skills via telephone and email
• Attention to detail with the ability to ask probing questions to ensure correct solutions are found.
• Abilities to manage complex TUPE processes.