Role: Head of Soft Services Operations Manager
Salary: £50k-£60k plus benefits
Job Status: Permanent/Full-Time
Location: Oxfordshire
Vacancy Reference: VR/04683

Role Description:
Bridge are currently networking to appoint an Operations Manager to join the team of one of our clients. As part of the company’s development plan, they are seeking to recruit an Operations Manager working in collaboration with the Operations Director and who will be accountable to the Operations Director for the safe, profitable, efficient, effective and timely delivery of all cleaning services across the UK. The ideal Operations Manager will be heading the Soft Services division and will have experience in cleaning and relevant qualifications mentioned below.

Responsibilities:

• Support and manage the Soft Services element of the business throughout a network of branches across the UK  
• Be accountable for mobilisation and demobilisation of sites 
• Carry out regular spot checks on key account clients across the areas 
• Create and develop effective relationships with customers, through regular contact, regular meetings with key account clients
• Work closely with the helpdesk team ensuring all services are delivered to clients
• Monitor expenditure in branches, comparing spends to contract values
• Enforce and monitor disciplinary and grievance practices in branches in accordance with the staff handbook and contract of employment
• Ensure the P&L report is checked, and any discrepancies are discussed with Regional Managers as to why there is an increase or decrease in the budget and what can be done to bring this in line with company budgets
• Enforcement/compliance of all company systems
• Attend Senior Management and branch meetings to discuss issues, provide updates and any another business
• To ensure all audits have been completed within the area
• Be involved in business change and transition change into the business when new processes and systems are introduced
• Attend contract review meetings to discuss current performance, service levels and any outstanding issues
• Be informed of any short- and long-term sickness within your region
• Be responsible for Health and Safety. All accidents should be reported to the Head of Operations as well as following the company’s procedures
• Produce a weekly report for Operations Director including issues within branches, concerns with sites or staff, sites at risk or termination
• Deal with client terminations and try to retain the business
• Deal with escalations of customer issues and look to resolve by putting structured action plans in place
• Be part of the senior leadership team to help improve areas of the business

Requirements:

• Effective time management skills
• Good people skills for both teams and individual motivation
• Good communication skills both verbal and written
• Recognised experience in cleaning and/or service industry discipline
• Computer literate to be able to present presentations to clients
• A good understanding of employment law
• Customer liaison and negotiation skills as well as proven experience in budgetary management and control is essential
• It is desirable for the ideal candidate to have BICs/NVQ and Health and Safety qualifications
• Passionate and dedicated
• Effective diary management experience
• Ensure good housekeeping arrangements in branch office
• Identify opportunities for own development to improve future performance
• Full UK driving license
• Although it’s not essential, the successful candidate will live within commuting distance of any of the three main branches as routine business management activities and interaction with other Directors and heads of department
• Regular routine travel across the UK and some nights away from home are inevitable