Bridge have been appointed to key leadership role within the organization that consistently manages the operational cleaning service delivery to maximize profit expectations and compliance of the Group. Taking personal responsibility for leading and directing the day to day operational teams to deliver the client service expectations within budget.  Working collaboratively with the office support colleagues and sales team, as well as fostering exceptional relationships with their clients and supply partners.  The Head of Operations may also provide support/report to the Commercial Director working on larger or more complex opportunities where appropriate. 

Main duties and responsibilities: 
 
Accountabilities: 

• Delivery of agreed contract profitability to client service specification and contractual obligations 
• Monthly payroll approvals and exception reporting 
• Ensure adequate staffing arrangements to deliver proper financial and commercial performance 
• The preparation of annual cleaning budgets, reporting performance and undertaking variance analysis
• Support organic contract growth and retention of current contracts 
• Proactively build client relationships and be primary lead for all retenders  

Operational: 

• Plan, develop and implement operational performance models to agreed budgets and time scales 
• Establish and maintain appropriate systems for measuring necessary aspects of operational performance and development 
• Liaise with other teams to understand all necessary aspects of the wider Cleaning team delivery models 
• Responsibility for the mobilization of new contracts, delegating tasks and communicating with all internal support teams and client departments • Implement frequent site visits both formally and informally to check that service quality and delivery is to the agreed specification 
• To ensure the operational team is fully conversant with and trained to use and manage the operational systems using the CMS system supported by Templa 
• Undertaking regular operational reviews and continuously improving the business systems. Implement the agreed processes to ensure standardization, efficient and effective implementation and use of these reporting tools across the Cleaning operations