Facilities Manager

  • Full Time/Permanent
  • London
  • Posted 7 days ago
  • Salary: £ 50,000 plus bonus and commission scheme
  • Reference: 03625


Our client one of the leading brands within the contract cleaning, waste, and associated services industry is looking to appoint a senior Account Manager to for an iconic tower in the City of London. You would be required to Lead a team to deliver a first-class service across the campus, taking ownership of the workplace and the daily operation. This is an excellent opportunity to join a forward thinking organisation with a reputation for 5 star service delivery.

Key Responsibilities

  • Establish and implement departmental and individual strategy, policies, objectives and procedures to complement the overall business strategy and market segmentation
  • Managing internal sales process from inception to submission including commercial pricing, preparation, preparing and delivering presentations
  • Creating, managing and analysing performance data & other management information with regular report submission to the Sector Director, Operations Director or Group board as required, demonstrating tight budgetary control
  •  Set up clear strategy, continuous review as business and market requires
  • Responsible for all internal & external communication
  • Review best practice and present new ideas to keep ahead of the cleaning industry
  • Attend meetings and arranged training as required in order to accommodate the role
  • Preparing management information, including but not restricted to budget / KPI’s / SLA’s. Attend weekly & monthly operations meetings as required and present the collated information
  • Prepare Client monthly report, host monthly client meeting
  • Ensuring all contractor activities comply with current Health & Safety legislation inclusive of their Risk Assessments & Safe Systems of Work
  • Oversee the operational delivery of other staff as required and ensure the on-site team has the correct skill set to perform their role unsupported and to the highest standard
  • Ensure customer service is at the heart of the way the services are delivered
  • Identify areas of improvement in delivery of the services and processes and implement change as required
  • Ensure HSE guidelines and regulations are followed at all times
  • Monitor record and investigate accidents and near hits
  • Provide cover and support to other Managers and Senior Managers from Site & departments
  • Create a culture of “No Blame” encouraging an HSE culture for the team and Clients.
  • Deal with reactive situations and the development of an agile workforce
  • Work with the client Environmental team to raise awareness and ensure optimum recycling
  • Responsible for following all Business Continuity and evacuation procedures and being part of any testing


  • Strong customer and client focus – must have experience in customer facing Facilities
  • Supplier management – must have experience of managing suppliers in a similar type of environment
  • Evidence of managing performance and identifying improvements through the use of management data
  • Team Player
  • Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
  • Proven track record of achievement
  • Demonstrates experience of coordinating and supervising M&E and/or soft services and full awareness of H&S issues

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