You will be required to work a shift pattern which includes weekends and bank holidays so flexibility is required; earliest start 7am & latest finish 8pm.  During peak periods hours of work will change.

Contract of 37.5 hours per week on a rota pattern

Vacancy Reference: VR/03733 (Please quote this vacancy reference when making an application)

Company Overview:

Our client is a leading facilities company providing a first class service within FM, Cleaning, Security, M&E, Fire Safety and consultancy. They work across a variety of sectors, providing services in some of the most prestigious offices, world famous music venues and leisure facilities across the UK. They are looking for someone to act as Duty Manager in one of the UK’s largest shopping centres. The main duties of this role are to maintain the efficient running of the cleaning team, making sure that the standard cleaning and maintenance services are always maintained, all while providing the highest standards of customer service.

Role Description:

• At least 1 years’ experience managing a team in the facilities industry
• Provide first class customer service to your clients in line with SLA’s / KPI’s
• Make sure the level of standards are consistently met and maintained with regards to the cleaning of the shopping centre
• Accountable for the mall zones, ensuring that all set standards and KPI’s are achieved to agreed standards.
• Proactively input, identify and plan for improvements around the agreed KPIs
• Working alongside the Customer Service Manager to deliver and promote the clients marketing and sales strategy
• Oversee the daily banking and cash handling procedures
• Responsible for the implementation of weekly and monthly payroll for the Guest Services internal team
• Oversee the lost property policies and procedures for site
• Manage the day to day sub-contractor relationship
• Accountable for health & safety, systems, policies and procedures, and incident reports within the guest services delivery team
• Ensure weekly audits are carried out
• Build a strong working relationship with all colleagues and clients.

Skills and Attributes

• Excellent communication and interpersonal skills
• Excellent organisational and influencing skills
• Experience of working at a Management level. Minimum 1 years’ experience
• Previous FM experience working within a shopping centre/leisure environment desirable
• Knowledge of licensing and Knowledge of the Data Protection Act desirable
• Articulate and has the ability to communicate effectively with the clients and the IFM teams
• Must be able to work on own initiative with a proactive and flexible attitude.
• The ability to be flexible to meet the needs and demands of the role.
• Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail.
• Ability to work well within a team.
• Good knowledge of Health and Safety policies and procedures
• Cash handling experience desirable.
• Experience of working and building relationships with clients.
• Commitment to providing a first class customer service.
• Excellent IT literacy skills in the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Articulate and has the ability to communicate effectively with the clients and the IFM teams