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Divisional Manager

  • Location

    Berkshire

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £45k-£55k plus benefits package

  • Contact:

    Michelle Brightly

  • Job ref:

    VR/04612

  • Published:

    25 days ago

  • Expiry date:

    2022-05-22

  • Startdate:

    ASAP

Role: Divisional Manager
Salary: £45k-£55k plus benefits package
Job Status: Permanent/Full-Time
Location: Berkshire

Vacancy Reference: VR/04612

Role Description:
Our client, a highly reputable company within the cleaning industry, is looking to appoint a Divisional Manager to join their growing team. Founded in 1960, this company is a national provider of professional, tailored and bespoke cleaning solutions. As Divisional Manager, you will be responsible for ensuring your team knows what is expected of them and will act as a driving force for them to achieve and exceed targets. The ideal Divisional Manager will have a sound educational background and will have relevant experience in the cleaning industry or other related industry.

Responsibilities:

  • Ensure the division operates to the maximum service levels in line with operational, process and financial plans
  • Ensure management achieves and exceeds customer and client expectations at all times
  • Control the management of assigned contracts and promote good business relationships with customers, clients and the company
  • Ensure KPIs and SLAs are met consistently
  • Drive the team to manage client relationships across the contract
  • Know and understand company ethos and values to ensure this is propagated throughout the business
  • Develop, build and maintain professional and proactive business relationships with clients at all levels
  • Ensure cost effective and running of contracts is in line with budget
  • Provide support for management to ensure smooth running of operations
  • Develop and implement reporting methods to management team and clients
  • Be aware of new business opportunities to maximise profitability
  • Attend contract reviews and tender presentations on behalf of the company
  • Compile an agreed report submitted to the CEO and Group Operations Director on actions to be discussed
  • Ensure all corrective actions for the business are conducted, recorded and signed off
  • Liaise with colleagues and directors to ensure communication across all areas of the business
  • Monthly P&L reviews to be carried out with Financial Controller and Operations Director
  • Ensure planned schedules are up to date and meet the contract specification
  • Maintain accurate site contract administration files
  • Provide leadership and direction to all site-based staff
  • Be responsible for projects and offer support where necessary
  • Ensure site-based staff have the correct skill and competence levels to carry out relevant tasks
  • Prepare monthly reports for the Operations Director and client
  • Ensure company maintains adherence with statutory compliance processes at all times
  • Ensure sales opportunities are recognised and fully explored
  • Build relationships and network during industry events and seminars
  • Attend meetings with company prospects and clients as required - this will require travelling to various locations
  • Liaise closely with managers and directors ensuring a high level of customer service is achieved
  • Proactively manage time accordingly
  • Review and retain existing clients from previous business relationships
  • Be aware of and develop new business leads
  • Follow company policies and procedures at all times
  • Review all cost models with Group Operations Director

Requirements:

  • A sound educational background with relevant qualifications is desirable
  • Practical experience at managerial level in the cleaning industry or other relevant industry