Role: Divisional Manager
Salary: £45k-£55k plus benefits package
Job Status: Permanent/Full-Time
Location: Berkshire

Vacancy Reference: VR/04612

Role Description:
Our client, a highly reputable company within the cleaning industry, is looking to appoint a Divisional Manager to join their growing team. Founded in 1960, this company is a national provider of professional, tailored and bespoke cleaning solutions. As Divisional Manager, you will be responsible for ensuring your team knows what is expected of them and will act as a driving force for them to achieve and exceed targets. The ideal Divisional Manager will have a sound educational background and will have relevant experience in the cleaning industry or other related industry.

Responsibilities:

• Ensure the division operates to the maximum service levels in line with operational, process and financial plans
• Ensure management achieves and exceeds customer and client expectations at all times
• Control the management of assigned contracts and promote good business relationships with customers, clients and the company
• Ensure KPIs and SLAs are met consistently
• Drive the team to manage client relationships across the contract
• Know and understand company ethos and values to ensure this is propagated throughout the business
• Develop, build and maintain professional and proactive business relationships with clients at all levels
• Ensure cost effective and running of contracts is in line with budget
• Provide support for management to ensure smooth running of operations
• Develop and implement reporting methods to management team and clients
• Be aware of new business opportunities to maximise profitability
• Attend contract reviews and tender presentations on behalf of the company
• Compile an agreed report submitted to the CEO and Group Operations Director on actions to be discussed
• Ensure all corrective actions for the business are conducted, recorded and signed off
• Liaise with colleagues and directors to ensure communication across all areas of the business
• Monthly P&L reviews to be carried out with Financial Controller and Operations Director
• Ensure planned schedules are up to date and meet the contract specification
• Maintain accurate site contract administration files
• Provide leadership and direction to all site-based staff
• Be responsible for projects and offer support where necessary
• Ensure site-based staff have the correct skill and competence levels to carry out relevant tasks
• Prepare monthly reports for the Operations Director and client
• Ensure company maintains adherence with statutory compliance processes at all times
• Ensure sales opportunities are recognised and fully explored
• Build relationships and network during industry events and seminars
• Attend meetings with company prospects and clients as required - this will require travelling to various locations
• Liaise closely with managers and directors ensuring a high level of customer service is achieved
• Proactively manage time accordingly
• Review and retain existing clients from previous business relationships
• Be aware of and develop new business leads
• Follow company policies and procedures at all times
• Review all cost models with Group Operations Director

Requirements:

• A sound educational background with relevant qualifications is desirable
• Practical experience at managerial level in the cleaning industry or other relevant industry