Contracts Manager in London | Bridge Recruitment

Our Client is a London based Contract Cleaning Provider that are investing and developing their business, infrastructure, culture and service provision. Developing across the UK, they have an impressive portfolio of Clients that they deliver office cleaning services to and now are seeking a high performing Contracts Manager to further support their growth.

Duties of the Contracts Manager:

Regular contact with Operations Director to ensure any service issues are reported and the overall cleaning is of the required standard
Extensive knowledge of cleaning standards including floor care and technical works relating to the daily care of each site
The Company’s business objectives are achieved and profitability is maintained
Provide technical reference for the team on all aspects of the cleaning service delivery and guidance on complex issues
Comply with procedure and process to support the continuous improvement of the service, encouraging your team to follow suit
Manage staff resources and use judgment to deal with daily unforeseen problems
To build relationships with key clients at each site to deliver a better service to them
Communicate effectively at all times; acting as a communication link between the client and the operations team
Ensure SLAs in place with clients are adhered to and performance monitoring processes in followed
To deliver against set contractual Key Performance Indicators
Ensuring staff are trained in health and safety procedures
Directing and leading from the front particularly in times of uncertainty and change
Developing and promoting a culture of openness by welcoming feedback and challenge from others and using it to improve business and team performance.