Contracts Manager - Soft FM Solutions (Rail Sector)

​Role: Contracts Manager - Soft FM Solutions (Rail Sector)

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Salary: £50,000 per annum + Company car/ allowance and other benefits

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Working Pattern: 5 days out of 7 (day & night shifts - hours vary)

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Job Status: Full Time/ Permanent

Location: London/ Southeast

Role Description:

Bridge Recruitment is delighted to be supporting one of our key clients with the recruitment of a Contracts Manager to join their soft services division.

This is an exciting opportunity to play a pivotal role during a period of rapid growth across multiple sectors. Reporting directly to the Head of Operations, you will take full ownership of soft service operations, ensuring high standards of health & safety, operational excellence, and exceptional client satisfaction.

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Key Responsibilities:

• Maintain the highest standards of health & safety, ensuring compliance with all regulations, Risk Assessments and Method Statements

• Oversee and manage all soft service operations, ensuring contractual compliance and client satisfaction

• Line-manage site operatives, supporting performance and day-to-day operations

• Build and manage operational rosters, ensuring operatives are informed of monthly hours in advance

• Maintain accurate training records across the division

• Review data inputs and outputs using the Plaza technology platform

• Complete month-end data, applications for payment, and contract reporting

• Produce and manage monthly Management Information (MI) reports and client review meetings

• Support supervisors with training on operational and technological processes

• Manage operational budgets to achieve commercial targets

• Conduct audits against agreed soft service criteria

• Manage supplier relationships, including reactive and ad hoc collections

• Recruit, interview, and engage operatives

• Chair regular meetings with clients and site producers (e.g. retailers and tenants)

• Act as an accredited Technically Competent Manager (TCM) for operational sites (or complete accreditation during probation if required)

• Ensure all documentation aligns with ISO9001 and ISO14001 standards

• Build strong relationships with internal and external stakeholders

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About You:

You’ll be an experienced, confident, and people-focused manager who thrives in a fast-paced operational environment.

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Essential Requirements:

• Minimum 2 years’ experience in a client-facing or management role

• Knowledge of the soft service industry and/or facilities management (desirable)

• Experience managing a supply chain

• Full, clean UK driving licence

• Proficient in Microsoft Office (Excel, Word, PowerPoint)

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Skills & Personal Attributes:

• Strong operational and organisational skills

• Empathetic, fair, and supportive leadership style

• Analytical, reliable, and dependable

• Customer-focused and self-motivated

• Excellent communication and interpersonal skills

• Ability to prioritise with a strong sense of urgency

• Proactive, adaptable, and comfortable working across multiple sites

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