Role: Contracts Manager
Salary: £45k-£48k DoE
Job Status: Permanent/Full-Time
Location: Cheshire
Vacancy Reference: VR/04645

Purpose of the Job:
Our client, a well-established company within the cleaning industry, is looking to appoint a Contracts Manager to join their Team. The main purpose of the job is to provide a professional, comprehensive Contract Cleaning and Environmental Management service to the client. Provide leadership and direction, to assure that the company standards and policies are followed and maintained. The ideal Contracts Manager will have excellent communication skills and a minimum of two years’ experience at management level.

Responsibilities:

• Total responsibility for cleaning and environmental management services
• Managing, training, disciplining and mentoring the onsite Facilities Support Team
• Monitoring of contractor’s SLAs and KPIs including target responsibilities
• Liaise with Regional Management in producing and managing site budget
• Liaise with Finance Team regarding development and identification of budget
• Monitor facilities related spending against budget and forecast
• Review facilities supplier contract agreements and commercial terms and conditions
• Ensure compliance with Health and Safety legislation
• Regular facilities update meetings with both client and site-based staff
• Develop effective relationships with client ensuring their satisfaction with service delivery and meet regularly with your Regional Manager
• To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan
• To lead excellent communications throughout the contract and to champion the motivation for all staff. Be prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the company
• Updating and collating information for client reporting
• Facilities contract reviews
• Liaise with client
• Responsible for own administration
• Ensure all activity and processes are carried out in line with the company operations manual
• To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and Safety legislation, policies and procedures, risk assessments and method statements
• Maintain confidentiality in all aspects of client and staff information
• Site budget control and finance management
• To ensure operations are delivered in line with the company accreditation requirements

Person Specification:

• Experience of working within a customer facing environment is a requirement for this position along with exceptional administration skills
• Excellent communication and interpersonal skills
• Excellent organisational and influencing skills
• Minimum of two years’ experience at management level
• Minimum of two years’ experience of Facilities Management within a retail environment
• Relevant Health and Safety qualification (IOSH, NEBOSH etc.)
• Must be able to work on own initiative with a proactive and flexible attitude
• Smart appearance
• Articulate with the ability to communicate effectively with the clients and colleagues
• Organised individual who can demonstrate a record of planning and managing workflows
• Able to demonstrate an understanding of high-quality service delivery and its impact
• Able to be agile and flexible to meet the needs and demands of the role
• Excellent time management organisation and the ability to prioritise and multitask with clear ability to focus on detail
• Outstanding leadership skills
• Ability to lead team, train talent and effect change; willing and able to be a “doer” and “influencer”
• Experience of working and building partnerships with clients
• Competent industry knowledge
• Desire to achieve above and beyond expectations, this should come from passion and pride to become better
• Ability to hold themselves and the team / people around them to a world class standard
• Face challenges with energy and positivity
• Accept responsibility for the outcomes expected of them, both good and developmental
• Able to focus their attention on the task at hand without being distracted
• Have strong moral values, sincerity and honesty to allow others to clearly identify with them
• Enticing a deep sense of admiration and loyalty in the team / people around them
• Demonstrate firm, constant support to the team / people around them
• Ability to understand and manage their own emotions, and those of the team / people around them. The ability to stay calm, assess themselves and adjust
• Entrusting others to make good decisions, giving them the tools and processes to make those choices effective and productive