Contracts Manager in London | Bridge Recruitment

Role: Contracts Manager

Salary: £40,000

Job Status: Full time/ Permanent

Location: London travel only - tube network

Vacancy Reference: VR/04643

Role Description:

Our client is looking for an experienced and proactive Contract Manager to join their team. You will be responsible for upholding company values of Self-Responsibility, Creative, Supportive and Respectful in all aspects of the day and to ensure the company is always represented in a professional and positive manner within the most prestigious account.

You will monitor and manage all service activities across the allocated sites, ensuring quality standards and regularly review existing service provisions to ensure they are still meeting standards required in line with budgetary requirements.

The successful candidate will have proven experience working across multiple sectors in Facilities Management with evidence of leading high performing teams as well as the ability to manage, develop and motivate direct reports and teams.

Main Responsibilities:

Regularly meet with clients to review existing and proposed service provisions including Auditing
Regularly update T&A system - every other day
Review costs to ensure budgets remain aligned and on target and increase profitability
Arrange cover for absences, holidays, etc. as well as ad-hoc works
Establish rapport with clients and reinforce a positive company image
Manage the service delivery ensuring a proactive and efficient service which is innovative and continuously improving
Improve customer perception by devising systems to market and communicate any new legislation or change of practice to the client
Ensure all site information is maintained and updated in accordance with procedures and Service Level Agreements
Produce and/ or assist with quotations and preparation of financial information and ensure full understanding of budgetary information to understand the importance of correct pricing
Lead and manage your team on all aspects of their roles, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility
Proactively respond to client requests to deliver an efficient and responsive service and performance manage as necessary
Perform other related duties as assigned or requested.
Materials Budget Control, Wages Budget Control, Responsible for delivering retention targets.

Key Skills:

Excellent verbal and writing communication skills (Bilingual, English - Spanish) preferably, with the ability to confidently and credibly engage and influence clients, partners, and employees
Organisational and time management skills
Track record in the Cleaning Industry
An ability to prioritise workload and solve problems having always customer focus at heart
Experience of managing multiple cleaning contracts including retail, offices, F&B, venues
Ability to liaise and work professionally with clients and staff
Proven ability to deliver exceptional and quality customer service through audits
An excellent understanding of HR policies and procedures with knowledge of legislative framework for contracting, including TUPE transfers
Experience of people management including performance management, employee relations, recruitment & selection, resource planning, inductions, and training
An understanding of Health & Safety regulations and best practice
Experience of delivering COSHH training and producing risk assessments
Experience of finance and budgetary control and ability to manage profit and loss
Excellent IT skills, including Microsoft Office, with the ability to produce presentations.