Contracts Manager

Contracts Manager

  • Location


  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Michelle Brightly

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Role: Contracts Manager
Salary: £40,000
Job Status: Full time/ Permanent
Location: London travel only - tube network
Vacancy Reference: VR/04643
Role Description:
Our client is looking for an experienced and proactive Contract Manager to join their team. You will be responsible for upholding company values of Self-Responsibility, Creative, Supportive and Respectful in all aspects of the day and to ensure the company is always represented in a professional and positive manner within the most prestigious account. 
You will monitor and manage all service activities across the allocated sites, ensuring quality standards and regularly review existing service provisions to ensure they are still meeting standards required in line with budgetary requirements. 
The successful candidate will have proven experience working across multiple sectors in Facilities Management with evidence of leading high performing teams as well as the ability to manage, develop and motivate direct reports and teams.
Main Responsibilities:
  • Regularly meet with clients to review existing and proposed service provisions including Auditing
  • Regularly update T&A system - every other day 
  • Review costs to ensure budgets remain aligned and on target and increase profitability
  • Arrange cover for absences, holidays, etc. as well as ad-hoc works 
  • Establish rapport with clients and reinforce a positive company image
  • Manage the service delivery ensuring a proactive and efficient service which is innovative and continuously improving
  • Improve customer perception by devising systems to market and communicate any new legislation or change of practice to the client
  • Ensure all site information is maintained and updated in accordance with procedures and Service Level Agreements
  • Produce and/ or assist with quotations and preparation of financial information and ensure full understanding of budgetary information to understand the importance of correct pricing
  • Lead and manage your team on all aspects of their roles, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility
  • Proactively respond to client requests to deliver an efficient and responsive service and performance manage as necessary 
  • Perform other related duties as assigned or requested.
  • Materials Budget Control, Wages Budget Control, Responsible for delivering retention targets.
Key Skills:
  • Excellent verbal and writing communication skills (Bilingual, English - Spanish) preferably, with the ability to confidently and credibly engage and influence clients, partners, and employees
  • Organisational and time management skills 
  • Track record in the Cleaning Industry 
  • An ability to prioritise workload and solve problems having always customer focus at heart
  • Experience of managing multiple cleaning contracts including retail, offices, F&B, venues  
  • Ability to liaise and work professionally with clients and staff
  • Proven ability to deliver exceptional and quality customer service through audits 
  • An excellent understanding of HR policies and procedures with knowledge of legislative framework for contracting, including TUPE transfers
  • Experience of people management including performance management, employee relations, recruitment & selection, resource planning, inductions, and training
  • An understanding of Health & Safety regulations and best practice
  • Experience of delivering COSHH training and producing risk assessments
  • Experience of finance and budgetary control and ability to manage profit and loss
  • Excellent IT skills, including Microsoft Office, with the ability to produce presentations.