​Role: Contracts Manager

Salary: £33k-£36k, plus 28 days paid holiday, provision of company pool car and company Oyster card

Job Status: Permanent/Full-Time

Hours of Work: 40 hours per week, Monday-Friday. Times to be flexible in line with business needs, but not likely to start before 6am or finish later than 5.30pm. There will also be on-call responsibilities

Location: Greater London, regularly reporting to Head Office in London

Vacancy Reference: VR/05158

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Role Description:

Bridge Recruitment have an exciting opportunity for a Contracts Manager to join the Team of one of our clients, a family run organisation who are looking to expand on their existing operational team following a period of steady growth. Providing Soft Services for communal areas of residential apartment blocks to various Managing Agents, Housing Associations and Residents Associations. The role of Contracts Manager is important and vital for the company as you will, as part of a team, be coordinating the operations function ensuring client satisfaction at all sites. This will involve regular travel to attend sites as required, or as directed by the Managing Director. The ideal Contracts Manager will have proven experience preferably within cleaning, and will be willing to work flexibly to meet the needs of the business.

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Responsibilities:

• As part of a team, coordinate the operations function ensuring client satisfaction at all sites - this will involve regular travel to attend sites as required, or as directed by the Managing Director

• Responsible for dealing with client queries as soon as possible

• Keep records up to date and adhere to management systems

• Audit and inspect quality of work and report within set framework

• Operational planning at contract level with responsibility for contract start up, performance and termination

• Communicate with colleagues. Be able to assess when to escalate matters. Report issues that require escalation to the Managing Director

• Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure

• Manage control of stock ensuring that correct stock products and levels are available for staff

• Ensure the timely collation and reporting of management information including, payroll information, key performance information, service level agreements and quality audits

• Review and make recommendations to existing services on an ongoing, as well as specific basis, to ensure that they continue to run smoothly, and in accordance with the needs and expectations of the client

• Timely assessing of sites to provide quotations for ad hoc jobs for existing and new clients

• Participate in the development of acquiring new sites and providing new services, as required

• Understand the impact of costings and budgets in contract decision making and coordinate discussions and negotiations with finance managers to ensure key factors are identified

• Manage directly employed operatives including recruitment and selection, training, performance management and staff retention

• Monitor, identify and manage poor work performance or misconduct through carrying out staff records of conversation, meetings of concern and investigations hearings in line with company policy

• Ensure that all statutory, regulatory and company policy requirements are implemented monitored, managed and achieved

• Promote safe working practices, provide employees with thorough Health & Safety training, maintain all training records so they are up to date and ensure a positive approach to Health & Safety throughout the sites

• Ensure that all injuries, accidents, near misses and dangerous occurrences are appropriately investigated and that the agreed actions are routinely monitored. Liaise with HR to ensure best practice, compliance and consistency is maintained

• Manage staff rotas to ensure that services are always appropriately and cost effectively staffed to budget and that appropriate cover is found when staff take annual leave or are sick

• Responsible for efficient management of company vehicles and reporting any relevant incidents accordingly

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Requirements:

• Management experience in the service sector, preferably cleaning which must involve overseeing several contracts at one time - essential

• Relevant post-graduate qualification, professional qualification, or a Diploma in Management - desirable

• Qualification in cleaning skills (e.g. BICS) - desirable

• Proven experience of management of a budget - essential

• Valid full driving licence - essential

• Highly skilled people manager able to facilitate a remote team - essential

• An in-depth working knowledge of the cleaning industry and other statutory requirements - desirable

• Working knowledge of employment legislation, the disciplinary process and the grievance process - essential

• Working experience of H&S practices and conducting risk assessments - essential

• Ability to manage change through well-developed analytic and problem solving ability - essential

• Experience of strategic leadership working through others to deliver tangible and highly visible results - essential

• Proficient in implementing company policies and procedures, with the ability to impart this working knowledge to staff - essential

• Possess the ability to self-motivate and use appropriate levels of initiative - essential

• Ability to deploy staff in a way which meets the needs of the sites, whilst being able to match staff skill-base with required tasks - essential

• Possess good time-management skills - essential

• Experience of identifying training needs of team and promoting development and succession planning within an organisation - essential

• Experience in recruiting staff within an equal opportunities framework - essential

• Ability to implement, manage and monitor compliance and best practice - essential

• Excellent written and oral communication skills with the ability to present complex information and represent the Company at management level - essential

• Experience in managing people in a way which develops a team-based approach, but which also maintains the management role and position - essential

• Willing to work in a flexible manner, adjusting work times to suit the needs of the business - essential

• Possess the knowledge and ability to work within an equal opportunity framework and develop an awareness within the staff team of anti-discrimination practice - essential