Contract Manager

Contract Manager

  • Location


  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Craig Douglas

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    almost 4 years ago

  • Expiry date:


Our client is a young company that provides specialist cleaning & facility services within the private and public sector. It is a wholly owned subsidiary of a leading FM group in Europe.  They are highly successful in the Transport cleaning sector and are currently looking for an experienced cleaning Contract Manager to manage a large site prestigious site in Bedfordshire. The Contracts Manager is not only responsible for managing the staff and quality standards but also responsible for customer/client relationship and ensuring a secure and positive interaction. Transport experience is desired.

Main Duties:

  • Manage operations based on the following leadership tasks:
  • Plan/Decide
  • Inform/Instruct
  • Monitor/Motivate
  • Manage and achieve budgets as per target
  • Manage wage sheets on a weekly and monthly base for payroll and electronically where applicable
  • Recruitment according to company policies
  • Manage time and attendance of staff including monthly rosters and shifts
  • Manage and liaise Stock Control of material, consumables and equipment
  • Reporting back to Client on a daily and weekly base (cleaning and non-cleaning log sheets) via Sharepoint
  • Manage staff relations, including schedules, disciplinary/grievance and any other issues regarding staff
  • Ensure staff documentation is up-to-date and current as per standards
  • Initiate and develop positive solutions to any challenges
  • Create a constructive “Team Environment” through daily two-way communication and motivation
  • Manage customer/client relations to ensure ultimate customer satisfaction through delivery of Service Excellence
  • Ensure contractual SLAs and  quality standards are met through regular audits and inspections
  • Report on a weekly base to line manager
  • Usage of digital systems introduced by the company throughout the lifetime of the contract
  • Ensure additional chargeable work is secured
  • To attend training course where and when necessary
  • Attend client audits
  • Attend monthly Management Meetings