Our client is a young company that provides specialist cleaning & facility services within the private and public sector. It is a wholly owned subsidiary of a leading FM group in Europe.  They are highly successful in the Transport cleaning sector and are currently looking for an experienced cleaning Contract Manager to manage a large site prestigious site in Bedfordshire. The Contracts Manager is not only responsible for managing the staff and quality standards but also responsible for customer/client relationship and ensuring a secure and positive interaction. Transport experience is desired.

Main Duties:

• Manage operations based on the following leadership tasks:

• Plan/Decide
• Inform/Instruct
• Monitor/Motivate
• Manage and achieve budgets as per target
• Manage wage sheets on a weekly and monthly base for payroll and electronically where applicable
• Recruitment according to company policies
• Manage time and attendance of staff including monthly rosters and shifts
• Manage and liaise Stock Control of material, consumables and equipment
• Reporting back to Client on a daily and weekly base (cleaning and non-cleaning log sheets) via Sharepoint
• Manage staff relations, including schedules, disciplinary/grievance and any other issues regarding staff
• Ensure staff documentation is up-to-date and current as per standards
• Initiate and develop positive solutions to any challenges
• Create a constructive “Team Environment” through daily two-way communication and motivation
• Manage customer/client relations to ensure ultimate customer satisfaction through delivery of Service Excellence
• Ensure contractual SLAs and  quality standards are met through regular audits and inspections
• Report on a weekly base to line manager
• Usage of digital systems introduced by the company throughout the lifetime of the contract
• Ensure additional chargeable work is secured
• To attend training course where and when necessary
• Attend client audits
• Attend monthly Management Meetings