Job Overview:

An opportunity is available for an experienced Contract Cleaning Manager to oversee a portfolio of key accounts contracts, spreading across the M62 corridor. There are approximately 15 sites which consist of high-profile sites which are mostly managed with a team of Operatives.

Main duties and responsibilities.

This role will include a variety of tasks including the following:

Responsibilities

• Strong understanding of contract KPIs and SLAs in a contract cleaning environment
• Ensure compliance with all statutory, legislative and best practice requirements
• Achievement of a high level of customer satisfaction
• Develop the Soft Services in the region, assisting in the management of the client buildings in accordance with statutory obligations.
• Ensuring the Cleaning Standards are set into the daily service
• Monitor by auditing
• Meet with site Clients on a regular basis and document the Management of any action plans to implement any improvement initiatives

Essential Skills / Ability

• IOSH or NEBOSH
• Strong leadership skills with previous management experience
• Multi-site portfolio experience
• Extensive soft services experience
• Strong customer service/liaison skills