Contract Cleaning Manager

Contract Cleaning Manager

  • Location

    North London

  • Sector:


  • Job type:


  • Salary:

    £38,000 - £40,000

  • Contact:

    Michelle Brightly

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


Job Overview:
As Contract Cleaning Manager, you will be responsible for the effective service delivery of a high profile account where you must ensure operations are running to budget, contract requirements, are met and to the satisfaction of the client. 
You will take full responsibility for your customer and managing their account along with administrative responsibilities to ensure all aspects of each contract are met to the customer’s requirements. You will achieve this by liaising with both suppliers and other departments. 
Main duties and responsibilities
  • Liaising with clients at an appropriate level to ensure total client satisfaction 
  • Work with and support the relevant Facilities Department and inhouse Team, in the day-to-day service delivery
  • To coordinate with their counterparts in other Regions in respect of contracts for which they are led
  • Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent customer service at site level
  • Ensuring contractual SLA’s and KPI’s are achieved and maintained
  • Generate and compile any client reports
  • To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all Company Health and Safety policies
  • Producing operational and financial reports to the client and ensuring deadlines are adhered to
  • To select, recruit and vet employees in alignment with Company and Client policies, terms and conditions
  • To lead, motivate and develop staff using the available skills and resources to ensure staff retention
  • To actively encourage and promote team spirit and development
  • To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or Head of HR
  • To be accountable for payroll and ensure that all relative documentation is prepared in line with appropriate deadlines and budget controls
  • Collecting data from the monthly management reports and highlighting any issues to the Regional Account Director
  • Communicate effectively with both the client and internal senior management team, sub-ordinate cleaning staff and sub-contractors daily
  • To ensure that all necessary resources, materials and machines are available and on site and maintained to contract specification
Customer Care
  • Proactively develop and maintain the highest standards of customer care in all areas of responsibility
  • Maintain effective communication at all times, ensuring that all information is shared with relevant staff, clients and customers
  • Develop and maintain professional working relationships with all personnel
  • Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility
  • Act at all times in the best interest of the business to further good relations
Essential Skills / Ability
  • Management of similar size contract in cleaning - account and people management
  • Extensive experience and knowledge of dealing with HR issues
  • P&L Management and budget control
  • Report writing
  • Health and Safety Certification IOSH Managing safely minimum
  • GCSE Math’s or Equivalent
  • GCSE English or Equivalent
  • BICS 1 and 2 or formal management qualifications
  • Professional qualification or degree  - business related
  • Good communication
  • Excellent IT skills and background of producing reports
  • Well organised and disciplined
  • Professional approach
  • Team Player able to motivate
  • Strong leadership, well developed people management skills
  • Excellent customer relationship, project management skills
  • Ability to demonstrate strong personal integrity
  • A sound knowledge of relevant Health and Safety procedures, and commitment to ensuring work is carried out to the highest safety standards
  • Able to demonstrate management experience within a Facilities Management environment
  • P&L Management experience and budget control 
  • Commercial and business acumen
  • Full UK Driving Licence