Contract Cleaning Manager in North London

Job Overview:

As Contract Cleaning Manager, you will be responsible for the effective service delivery of a high profile account where you must ensure operations are running to budget, contract requirements, are met and to the satisfaction of the client.

You will take full responsibility for your customer and managing their account along with administrative responsibilities to ensure all aspects of each contract are met to the customer’s requirements. You will achieve this by liaising with both suppliers and other departments.

Main duties and responsibilities

Liaising with clients at an appropriate level to ensure total client satisfaction
Work with and support the relevant Facilities Department and inhouse Team, in the day-to-day service delivery
To coordinate with their counterparts in other Regions in respect of contracts for which they are led
Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent customer service at site level
Ensuring contractual SLA’s and KPI’s are achieved and maintained
Generate and compile any client reports
To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all Company Health and Safety policies
Producing operational and financial reports to the client and ensuring deadlines are adhered to
To select, recruit and vet employees in alignment with Company and Client policies, terms and conditions
To lead, motivate and develop staff using the available skills and resources to ensure staff retention
To actively encourage and promote team spirit and development
To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or Head of HR
To be accountable for payroll and ensure that all relative documentation is prepared in line with appropriate deadlines and budget controls
Collecting data from the monthly management reports and highlighting any issues to the Regional Account Director
Communicate effectively with both the client and internal senior management team, sub-ordinate cleaning staff and sub-contractors daily
To ensure that all necessary resources, materials and machines are available and on site and maintained to contract specification

Customer Care

Proactively develop and maintain the highest standards of customer care in all areas of responsibility

Relationships

Maintain effective communication at all times, ensuring that all information is shared with relevant staff, clients and customers
Develop and maintain professional working relationships with all personnel
Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility
Act at all times in the best interest of the business to further good relations

Essential Skills / Ability

Management of similar size contract in cleaning - account and people management
Extensive experience and knowledge of dealing with HR issues
P&L Management and budget control
Report writing
Health and Safety Certification IOSH Managing safely minimum
GCSE Math’s or Equivalent
GCSE English or Equivalent
BICS 1 and 2 or formal management qualifications
Professional qualification or degree - business related
Good communication
Excellent IT skills and background of producing reports
Well organised and disciplined
Professional approach
Team Player able to motivate
Strong leadership, well developed people management skills
Excellent customer relationship, project management skills
Ability to demonstrate strong personal integrity
A sound knowledge of relevant Health and Safety procedures, and commitment to ensuring work is carried out to the highest safety standards
Able to demonstrate management experience within a Facilities Management environment
P&L Management experience and budget control
Commercial and business acumen
Full UK Driving Licence