Cleaning Operations Manager - Transport Cleaning

Role Description:

The purpose of the position is to manage a portfolio of sites that require a regular cleaning service which due to the nature of the contracts, their cleaning is mostly carried out in the evening. This includes all areas of service provision as per contract requirements. The Cleaning Operations Manager is not only responsible for managing the staff and quality of standards but also responsible engaging and overseeing the development of the customer/client relationship.

Duties:

Manage operations for the client
Responsible for evaluating, motivating and monitoring the performance of all staff
Manage budgets as per contract
Manage staff relations, including schedules, disciplinary/grievance (in coordination with HR Manager) and any other issues regarding staff
Ensure and organise the suitable staffing levels
Manage customer/client relations to ensure ultimate customer satisfaction
Ensure quality standards are met through regular audits and inspections
Effectively recruiting staff and attending subsequent interviews adhering to the recruitment procedure and process
Ensure staff documentation is up-to-date and current as per Company standards
Comply with current Health and Safety Regulations and Policies
Manage and liaise Stock Control of consumables, machinery
Initiate and develop positive solutions to any challenges
Adopt a “hands on” approach where required, therefore leading by example
Create a constructive “Team Environment” through daily two-way communication and motivation
You will be responsible for all staff and customer relations for the contract, including complaints or issues that may arise
Inputting and ensuring the accuracy of wages for all employees in your area, including the managing and scheduling of holiday entitlement
Monitor service delivery to ensure compliance with agreed performance standards
Ensure audit requirements (both internal and external/client) are met as per contract and ensure these requirements as per Key Account Manager, Head of Transport and Managing Directors instructions/directions are met

Additional duties:

Attend regular management meetings with the client and report/update on appropriate activities during the preceding week and action plans for the current week, including a weekly management report
Ensure that all staff and shifts are being monitored including visiting all locations and shifts on a regular basis; this includes morning, day, afternoon and night shifts
This also includes any outlying areas or locations where the Company is responsible in providing cleaning services
To attend training courses where and when necessary

Cleaning Operations Manager - Transport Cleaning Sector

Cleaning Operations Manager - Transport Cleaning Sector