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Cleaning Operations Manager

  • Location

    Bristol

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £36,000 - £38,000

  • Contact:

    Michelle Brightly

  • Contact email:

    mbrightly@bridgerecruitment.co.uk

  • Job ref:

    VR/04202

  • Published:

    10 days ago

  • Expiry date:

    2020-01-07

Role Description: 
 
The purpose of the position is to manage a portfolio of sites that require a regular cleaning service which due to the nature of the contracts, their cleaning is mostly carried out in the evening. This includes all areas of service provision as per contract requirements. The Cleaning Operations Manager is not only responsible for managing the staff and quality of standards but also responsible engaging and overseeing the development of the customer/client relationship. 
 
Duties: 
  • Manage operations for the client
  • Responsible for evaluating, motivating and monitoring the performance of all staff
  • Manage budgets as per contract
  • Manage staff relations, including schedules, disciplinary/grievance (in coordination with HR Manager) and any other issues regarding staff 
  • Ensure and organise the suitable staffing levels 
  • Manage customer/client relations to ensure ultimate customer satisfaction
  • Ensure quality standards are met through regular audits and inspections
  • Effectively recruiting staff and attending subsequent interviews adhering to the recruitment procedure and process 
  • Ensure staff documentation is up-to-date and current as per Company standards 
  • Comply with current Health & Safety Regulations and Policies
  • Manage and liaise Stock Control of consumables, machinery
  • Initiate and develop positive solutions to any challenges
  • Adopt a “hands on” approach where required, therefore leading by example
  • Create a constructive “Team Environment” through daily two-way communication and motivation
  • You will be responsible for all staff and customer relations for the contract, including complaints or issues that may arise
  • Inputting and ensuring the accuracy of wages for all employees in your area, including the managing and scheduling of holiday entitlement 
  • Monitor service delivery to ensure compliance with agreed performance standards
  • Ensure audit requirements (both internal and external/client) are met as per contract and ensure these requirements as per Key Account Manager, Head of Transport and Managing Directors instructions/directions are met
Additional duties:
  • Attend regular management meetings with the client and report/update on appropriate activities during the preceding week and action plans for the current week, including a weekly management report
  • Ensure that all staff and shifts are being monitored including visiting all locations and shifts on a regular basis; this includes morning, day, afternoon and night shifts
  • This also includes any outlying areas or locations where the Company is responsible in providing cleaning services
  • To attend training courses where and when necessary