Cleaning Manager with ref. VR/04834

Role: Cleaning Manager

Salary: £28k plus package

Job Status: Permanent/Full-Time

Hours of Work: Monday to Friday, 2pm - 10pm with the occasional weekend

Location: Banbury, Oxfordshire

Vacancy Reference: VR/04834

Role Description:

Bridge Recruitment is currently networking for a Cleaning Manager to join the Team of one of our clients, an award-winning national cleaning and security provider. As Cleaning Manager you will be responsible for managing a site-based cleaning team covering cleaning, waste, car park cleaning and customer services. The ideal Cleaning Manager will have experience in managing large cleaning teams, preferably in a retail environment, with the ability to demonstrate true leadership skills.

Responsibilities:

Outstanding operational management of a small site-based cleaning team of to cover cleaning, waste, car park cleaning and customer services
Live the company values and principles, and promote these throughout the team
Ensure high level service delivery across all operation provisions including events and cleaning
Have regard to all relevant legislation, regulations and codes of practice to include HR and Health and Safety
Drive the service excellence standard throughout the cleaning team
Duty Manager requirement as part of the centre management team on a rota basis to oversee the centre
Support and cover for the Contracts Manager - Security
Drive operational improvement to ensure first class relationships and the delivery of exceptional customer service levels at all times
Handle the employee “lifecycle” including recruitment, inductions, probation, performance management, training and development
Promote equality, diversity and Human Rights in working practices
Ensure that all Health & Safety policies are implemented
Allocate tasks and responsibilities to the cleaning team to meet site requirements
To maintain high standards by monitoring the work completed and making any changes for improvement
Recruit and coach the cleaning team to achieve best results by having open and continuous conversations together for development
Communicate daily with partners to resolve issues and build positive working relationships
Maintain budgets for use of all equipment, stock and on rota planning
Check equipment is clean and safe to use
Lead colleague inductions covering health and safety training and role expectations
Ensure all employee training is recorded in line with company policies
Accurately report sickness and ensure absence levels are managed correctly
Other duties reasonably expected to deliver an effective and efficient service to the customer

Requirements:

Experience of managing a large cleaning team, preferably in the retail environment
Enhanced customer relationship abilities, you will be an excellent communicator, a clear decision maker and adept in the development of ideas and opportunities
Exemplary presentation skills with experience of presenting to and engaging management and delivery teams
Capable of managing change quickly and efficiently whilst maintaining effective service provision
A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships
Analytical mind who can bring clarity to difficult situations
Ability to work well with others and continue to deliver results under pressure
Excellent interpersonal skills and an ability to establish credibility quickly
Outstanding motivational and people management skills
True leadership skills necessary to achieve ambitious targets
A flexible approach and a sense of teamwork
You will be a results driven, people manager with considerable understanding of customer services excellence within the commercial / property / retail sectors
Excellent organisational skills with the ability to balance competing priorities and workloads
Effective networker and relationship developer, who can contribute to a team based culture
Ability to champion, support and deliver business initiatives
Solution focused to deliver accountabilities of role and achieve KPIs; a ‘can do’ attitude and willing to go the extra mile
A Brand Ambassador at all times - in all communication, spoken and written, with colleagues, contractors and all internal and external customers and retailers