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Cleaning Manager

  • Location


  • Sector:


  • Job type:


  • Salary:

    £28k plus package

  • Contact:

    Michelle Brightly

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  • Published:

    22 days ago

  • Expiry date:


  • Startdate:


​Role: Cleaning Manager

Salary: £28k plus package

Job Status: Permanent/Full-Time

Hours of Work: Monday to Friday, 2pm - 10pm with the occasional weekend

Location: Banbury, Oxfordshire

Vacancy Reference: VR/04834

Role Description:

Bridge Recruitment is currently networking for a Cleaning Manager to join the Team of one of our clients, an award-winning national cleaning and security provider. As Cleaning Manager you will be responsible for managing a site-based cleaning team covering cleaning, waste, car park cleaning and customer services. The ideal Cleaning Manager will have experience in managing large cleaning teams, preferably in a retail environment, with the ability to demonstrate true leadership skills.


  • Outstanding operational management of a small site-based cleaning team of to cover cleaning, waste, car park cleaning and customer services

  • Live the company values and principles, and promote these throughout the team

  • Ensure high level service delivery across all operation provisions including events and cleaning

  • Have regard to all relevant legislation, regulations and codes of practice to include HR and Health and Safety

  • Drive the service excellence standard throughout the cleaning team

  • Duty Manager requirement as part of the centre management team on a rota basis to oversee the centre

  • Support and cover for the Contracts Manager - Security

  • Drive operational improvement to ensure first class relationships and the delivery of exceptional customer service levels at all times

  • Handle the employee “lifecycle” including recruitment, inductions, probation, performance management, training and development

  • Promote equality, diversity and Human Rights in working practices

  • Ensure that all Health & Safety policies are implemented

  • Allocate tasks and responsibilities to the cleaning team to meet site requirements

  • To maintain high standards by monitoring the work completed and making any changes for improvement

  • Recruit and coach the cleaning team to achieve best results by having open and continuous conversations together for development

  • Communicate daily with partners to resolve issues and build positive working relationships

  • Maintain budgets for use of all equipment, stock and on rota planning

  • Check equipment is clean and safe to use

  • Lead colleague inductions covering health and safety training and role expectations

  • Ensure all employee training is recorded in line with company policies

  • Accurately report sickness and ensure absence levels are managed correctly

  • Other duties reasonably expected to deliver an effective and efficient service to the customer


  • Experience of managing a large cleaning team, preferably in the retail environment

  • Enhanced customer relationship abilities, you will be an excellent communicator, a clear decision maker and adept in the development of ideas and opportunities

  • Exemplary presentation skills with experience of presenting to and engaging management and delivery teams

  • Capable of managing change quickly and efficiently whilst maintaining effective service provision

  • A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships

  • Analytical mind who can bring clarity to difficult situations

  • Ability to work well with others and continue to deliver results under pressure

  • Excellent interpersonal skills and an ability to establish credibility quickly

  • Outstanding motivational and people management skills

  • True leadership skills necessary to achieve ambitious targets

  • A flexible approach and a sense of teamwork

  • You will be a results driven, people manager with considerable understanding of customer services excellence within the commercial / property / retail sectors

  • Excellent organisational skills with the ability to balance competing priorities and workloads

  • Effective networker and relationship developer, who can contribute to a team based culture

  • Ability to champion, support and deliver business initiatives

  • Solution focused to deliver accountabilities of role and achieve KPIs; a ‘can do’ attitude and willing to go the extra mile

  • A Brand Ambassador at all times - in all communication, spoken and written, with colleagues, contractors and all internal and external customers and retailers