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Cleaning Manager

  • Location

    Staffordshire

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £32-36k plus benefits

  • Contact:

    Michelle Brightly

  • Job ref:

    VR/04653

  • Published:

    18 days ago

  • Expiry date:

    2022-07-13

Role: Cleaning Manager
Salary: £32-36k plus benefits
Job Status: Permanent / Full Time 
Location: Cannock, Staffordshire
Vacancy Reference: VR/04653
 
Role Description:
Our client is a leading FM Services provider and are looking to recruit a Cleaning Manager for a key contract in Cannock, Staffordshire. The main purpose of the job is to provide a professional, comprehensive Cleaning Management service to the client. Providing leadership and direction, to assure that the company standards and policies are followed and maintained.
 
Responsibilities:
  • Total responsibility for cleaning management services at the site
  • Managing, training, disciplining, and mentoring the onsite facilities support team
  • Monitoring SLAs and KPIs including target responsibilities
  • Liaise with Regional Management in producing and managing the site budget
  • Liaise with Finance Team regarding development and identification of budget
  • Monitor facilities related spending against budget and forecast
  • Ensure compliance with Health & Safety legislation
  • Regular facilities update meetings with both Client and site-based staff
  • Develop effective relationships with client ensuring their satisfaction with service delivery and meet regularly with Regional Manager
  • To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan
  • To lead excellent communications throughout the contract and to champion the motivation for all staff
Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company
  • Updating and collating information for Client reporting via KPI dashboard
  • Facilities contract reviews
  • Liaison with client
  • Monitoring of Concept Evolution helpdesk system
  • Responsible for own administration
  • Ensure all activity and processes are carried out in line with the company operations manual
  • To ensure all work is carried out in a safe, proper, and thorough manner considering
  • Health and safety legislation, policies and procedures, risk assessments and method statements
  • Maintain confidentiality in all aspects of client and staff information.
 Authorities:
  • Site budget control and finance management
  • To ensure all work is carried out in a safe, proper, and thorough manner considering
  • Health and safety legislation, company policies and procedures, risk assessments and method statements
  • Maintain confidentiality in all aspects of client and staff information
  • To ensure operations are delivered in line with the company accreditation requirements, i.e., ISO:9001, 14001, and OHSAS:18001.
Skills and Experience:
Good experience of working within a customer facing environment is a requirement for this position along with exceptional administration skills. 
 
Specific competencies within this general requirement include the following:
  • Excellent communication and interpersonal skills
  • Excellent organisational and influencing skills
  • Minimum 2 years’ experience at Management level
  • Minimum 2 years’ experience of facilities management within a retail environment.
  • Relevant H&S Qualification (IOSH, NEBOSH etc.)
  • Must be able to work on own initiative with a proactive and flexible attitude
  • Must have a smart appearance.
  • Articulate and can communicate effectively with the clients and teams
  • Organised individual who can demonstrate a record of planning and managing work flows
  • Able to demonstrate an understanding of high-quality service delivery and their impact on this
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail
  • Outstanding leadership skills: inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a “doer” and “influencer”
  • Experience of working and building partnerships with clients
  • Competent industry knowledge
  • Demonstrated passion for the company brand.