Cleaning Manager in Staffordshire | Bridge

Role: Cleaning Manager

Salary: £32-36k plus benefits

Job Status: Permanent / Full Time

Location: Cannock, Staffordshire

Vacancy Reference: VR/04653

Role Description:

Our client is a leading FM Services provider and are looking to recruit a Cleaning Manager for a key contract in Cannock, Staffordshire. The main purpose of the job is to provide a professional, comprehensive Cleaning Management service to the client. Providing leadership and direction, to assure that the company standards and policies are followed and maintained.

Responsibilities:

Total responsibility for cleaning management services at the site
Managing, training, disciplining, and mentoring the onsite facilities support team
Monitoring SLAs and KPIs including target responsibilities
Liaise with Regional Management in producing and managing the site budget
Liaise with Finance Team regarding development and identification of budget
Monitor facilities related spending against budget and forecast
Ensure compliance with Health & Safety legislation
Regular facilities update meetings with both Client and site-based staff
Develop effective relationships with client ensuring their satisfaction with service delivery and meet regularly with Regional Manager
To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan
To lead excellent communications throughout the contract and to champion the motivation for all staff

Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company

Updating and collating information for Client reporting via KPI dashboard
Facilities contract reviews
Liaison with client
Monitoring of Concept Evolution helpdesk system
Responsible for own administration
Ensure all activity and processes are carried out in line with the company operations manual
To ensure all work is carried out in a safe, proper, and thorough manner considering
Health and safety legislation, policies and procedures, risk assessments and method statements
Maintain confidentiality in all aspects of client and staff information.

Authorities:

Site budget control and finance management
To ensure all work is carried out in a safe, proper, and thorough manner considering
Health and safety legislation, company policies and procedures, risk assessments and method statements
Maintain confidentiality in all aspects of client and staff information
To ensure operations are delivered in line with the company accreditation requirements, i.e., ISO:9001, 14001, and OHSAS:18001.

Skills and Experience:

Good experience of working within a customer facing environment is a requirement for this position along with exceptional administration skills.

Specific competencies within this general requirement include the following:

Excellent communication and interpersonal skills
Excellent organisational and influencing skills
Minimum 2 years’ experience at Management level
Minimum 2 years’ experience of facilities management within a retail environment.
Relevant H&S Qualification (IOSH, NEBOSH etc.)
Must be able to work on own initiative with a proactive and flexible attitude
Must have a smart appearance.
Articulate and can communicate effectively with the clients and teams
Organised individual who can demonstrate a record of planning and managing work flows
Able to demonstrate an understanding of high-quality service delivery and their impact on this
The ability to be agile and flexible to meet the needs and demands of the role
Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail
Outstanding leadership skills: inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a “doer” and “influencer”
Experience of working and building partnerships with clients
Competent industry knowledge
Demonstrated passion for the company brand.