Main duties and responsibilities

• To improve the market position and achieve financial growth
• Define long-term organisational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.
• Find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future
• Assist in managing existing clients and ensure they stay satisfied and positive
• Maintain client relationships and suggest solutions and services that meet or predict their clients’ future needs
• Prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients
• Develop a rapport with new clients and provide support that will continually improve the relationship to organically grow the business
• Identify and recommend change within prospective new contracts
• Enhance the relationship between employees and client therefore promoting both client and employee advocacy
• To ensure exceptional service is achieved whilst undertaking your role whilst living the values of commitment to supplying a high-quality service at a competitive price
• High expectations of all our staff to meet and exceed our customers’ expectations
• Reliability to consistently deliver exceptional results
• To carry out your duties in a safe manner and work effectively and adhere to all local customer procedures and instructions
• All employees are responsible for ensuring the policies and relevant IMS requirements are complied with, within their areas of responsibility and operation

Responsibilities

• New Business Development prospect for potential new clients and turn this into increased business
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities
• Meet potential clients by growing, maintaining and leveraging your network
• Identify potential clients and the decision makers within the client organization
• Research and build relationships with new clients
• Set up meetings between client decision makers
• Plan approaches and pitches
• Work with the team to develop proposals that speaks to the client’s needs, concerns and objectives
• Participate in pricing the solution/service
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
• Use a variety of styles to influence or negotiate appropriately
• Present an image that mirrors that of the client

Client Retention

• Present new products and services and enhance existing relationships
• Work with technical staff and other internal colleagues to meet customer needs
• Arrange and participate in internal and external client debriefs
• Manage appropriately customer feedback ensuring all customer complaints are dealt with using the LEARN process become a positive customer experience and after-action reviews and corrective action is taken
• To look for opportunities to develop the service
• As part of our commitment to continuous improvement seek ways to improve work activities and promote efficiency and increase productivity levels

• Attend industry functions, such as association events and conferences and provide feedback and information on market trends
• Present to and consult with mid and senior level management on business trends with a view to developing new services and products
• Identify opportunities for campaigns, services, and products that will lead to an increase in sales
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators

• Submit monthly progress reports and ensure data is accurate
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system
• Forecast sales targets and ensure they are met by the team
• Track and record activity on accounts and help to close deals to meet these targets
• Work with marketing staff to ensure that prerequisites (prequalification or getting on a vendor list) are fulfilled within a timely manner
• Ensure all team members represent the company in the best light
• Present business development training and mentoring to business developers and other internal staff
• Research and develop a thorough understanding of the company’s people and capabilities
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance
• Predicting future highs and lows in the business and initiating necessary actions, being aware of market threats, pressures and opportunities

Essential Skills / Ability

• Capable of problem solving with the operative scope/contract
• Sense of accountability in terms of services provided, quality and standard
• Good communication skills
• Excellent time keeping skills
• Flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the contract
• Should be customer and student focused and have an awareness of client needs
• Have the ability to work with and relate to colleagues to achieve Company goals
• Smart, polite and well presented
• Excellent customer service skills
• Strong team player
• Must satisfy Employment Screening level
• Awareness of the impact of your actions on clients and colleagues

Desirable Skills / Ability

• An optimistic attitude is essential with a drive to make a positive difference
• An ability to work as part of a collaborative team
• Capability of showing and demonstrating care towards your colleagues and clients
• Always demonstrating respect and integrity in your work and work relationships
• Be energetic and passionate
• An ability to take pride in work well done
• Knowledge and experience of hard and soft facilities management is desirable, not essential