Business Development Manager

Business Development Manager

  • Location


  • Sector:


  • Job type:


  • Salary:

    £38,000 - £40,000

  • Contact:

    Michelle Brightly

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    almost 3 years ago

  • Expiry date:


Main duties and responsibilities

  • To improve the market position and achieve financial growth
  • Define long-term organisational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.
  • Find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future
  • Assist in managing existing clients and ensure they stay satisfied and positive
  • Maintain client relationships and suggest solutions and services that meet or predict their clients’ future needs
  • Prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients
  • Develop a rapport with new clients and provide support that will continually improve the relationship to organically grow the business
  • Identify and recommend change within prospective new contracts
  • Enhance the relationship between employees and client therefore promoting both client and employee advocacy
  • To ensure exceptional service is achieved whilst undertaking your role whilst living the values of commitment to supplying a high-quality service at a competitive price
  • High expectations of all our staff to meet and exceed our customers’ expectations
  • Reliability to consistently deliver exceptional results
  • To carry out your duties in a safe manner and work effectively and adhere to all local customer procedures and instructions
  • All employees are responsible for ensuring the policies and relevant IMS requirements are complied with, within their areas of responsibility and operation


  • New Business Development prospect for potential new clients and turn this into increased business
  • Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities
  • Meet potential clients by growing, maintaining and leveraging your network
  • Identify potential clients and the decision makers within the client organization
  • Research and build relationships with new clients
  • Set up meetings between client decision makers
  • Plan approaches and pitches
  • Work with the team to develop proposals that speaks to the client’s needs, concerns and objectives
  • Participate in pricing the solution/service
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
  • Use a variety of styles to influence or negotiate appropriately
  • Present an image that mirrors that of the client

Client Retention

  • Present new products and services and enhance existing relationships
  • Work with technical staff and other internal colleagues to meet customer needs
  • Arrange and participate in internal and external client debriefs
  • Manage appropriately customer feedback ensuring all customer complaints are dealt with using the LEARN process become a positive customer experience and after-action reviews and corrective action is taken
  • To look for opportunities to develop the service
  • As part of our commitment to continuous improvement seek ways to improve work activities and promote efficiency and increase productivity levels
Business Development Planning
  • Attend industry functions, such as association events and conferences and provide feedback and information on market trends
  • Present to and consult with mid and senior level management on business trends with a view to developing new services and products
  • Identify opportunities for campaigns, services, and products that will lead to an increase in sales
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators
Management and Research
  • Submit monthly progress reports and ensure data is accurate
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system
  • Forecast sales targets and ensure they are met by the team
  • Track and record activity on accounts and help to close deals to meet these targets
  • Work with marketing staff to ensure that prerequisites (prequalification or getting on a vendor list) are fulfilled within a timely manner
  • Ensure all team members represent the company in the best light
  • Present business development training and mentoring to business developers and other internal staff
  • Research and develop a thorough understanding of the company’s people and capabilities
  • Understand the company’s goal and purpose so that will continual to enhance the company’s performance
  • Predicting future highs and lows in the business and initiating necessary actions, being aware of market threats, pressures and opportunities

Essential Skills / Ability

  • Capable of problem solving with the operative scope/contract
  • Sense of accountability in terms of services provided, quality and standard
  • Good communication skills
  • Excellent time keeping skills
  • Flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the contract
  • Should be customer and student focused and have an awareness of client needs
  • Have the ability to work with and relate to colleagues to achieve Company goals
  • Smart, polite and well presented
  • Excellent customer service skills
  • Strong team player
  • Must satisfy Employment Screening level
  • Awareness of the impact of your actions on clients and colleagues

Desirable Skills / Ability

  • An optimistic attitude is essential with a drive to make a positive difference
  • An ability to work as part of a collaborative team
  • Capability of showing and demonstrating care towards your colleagues and clients
  • Always demonstrating respect and integrity in your work and work relationships
  • Be energetic and passionate
  • An ability to take pride in work well done
  • Knowledge and experience of hard and soft facilities management is desirable, not essential