Area Manager - Contract Cleaning in Hampshire

An opportunity has arisen to work for an independently owned contract cleaning business, who focus on providing an excellent cleaning service, predominantly within the public sector. With exciting growth plans, they are currently recruiting for an Area Manager to join their team. Reporting directly into the Operations Manager, you will be responsible for overseeing the delivery of exceptional cleaning standards which exceed client expectations across the whole business portfolio. Their approach is based on the core values of hard work and reliability and is underpinned by a strong support function and infrastructure, which has been key in winning and retaining their clients trust and developing ongoing working relationships.

Role description:

Your role will be to ensure all contract cleaning standards and service level agreements required by clients are achieved.
To know and understand Company values and ethos to ensure that this is disseminated throughout the business
To organise and supervise cleaning operatives/supervisors, to ensure working practices are efficient and effective
To develop and maintain a good standard of employee relations and motivate employees to ensure a high level of morale
To ensure employees are aware of what is expected of them, in terms of workloads, standards and their relationship with Client/Contractor
To collate and assist Service/Contract Managers with the completion
Implement and control emergency cleaning operations.
To report any grievance and disciplinary issues to your line manager and/or HR, as necessary, in line with the Company procedures
Management of service issue
Regular site visits to inspect standards and build strong client relationships
Client communications (email, phone and in person)