Role: Area Manager - Contract Cleaning

Salary: £35-£40k

Job Status: Permanent 

Location: Essex/Northern Home Counties

Vacancy Reference: VR/04444

 

Role Description:

To be responsible for the delivery of agreed service level agreements and key performance indicators on a total of 40 sites, ensuring exceptional services and strong development and relationships with clients. To lead, motivate and inspire a team of cleaning operatives on a multi-site portfolio, overseeing team performance, HR issues and the commercials for the contracts.

 

Key Responsibilities: 

The role of Contracts Manager is important and vital as you will, as part of a team, be coordinating the operations function ensuring client satisfaction at all sites. This will involve regular travel to attend sites as required, or as directed by the Operations Manager.

 

· Take responsibility for prompt and effective staff management 

· Take responsibility for dealing with client queries as soon as possible 

· Keep records up to date and adhere to management systems 

· Audit and inspect quality of work and report within set framework 

· Operational planning at contract level with responsibility for contract start up, performance and termination 

· Communicate with colleagues. Being able to assess when to escalate matters 

· Report issues that require escalation to the Operations Manager 

· Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure 

· Manage directly employed operatives including recruitment and selection, training, performance management and staff retention 

· Check documentation to confirm employee identification, address, and right to remain and work in the UK etc., working with the HR department to adopt best practice and comply with employment legislation and ensuring all new staff members provide the necessary documentation 

· Support staff through training, mentoring, and coaching for them to deliver a high-quality service that meets specification requirements and client expectations 

· Carry out staff meetings of concern, investigations, disciplinary hearings, and grievance meetings in line with Company policy and recommend further actions 

· Ensure that all statutory, regulatory and Company policy requirements are implemented monitored, managed, and achieved 

· Promote safe working practices and ensure a positive approach to Health & Safety throughout the sites, for example, materials and chemicals being used efficiently and correctly 

· Liaise with clients and professionally represent the Company. Manage any emergencies or issues that may arise, always ensuring good working relationships 

· Manage staff rotas to ensure that services are always appropriately, and cost effectively staffed to budget, and that appropriate cover is found when staff take annual leave or are sick 

· Monitor and manage staff turnover and sickness levels so that consistency of staffing is achieved

· Manage control of stock ensuring that correct stock products and levels are available for staff 

· Order the required cleaning materials using the agreed suppliers and monitor stock levels to ensure adequate supplies are always maintained to meet budget and service requirements 

· Responsible for ensuring the timely collation and reporting of management information including, payroll information, key performance information, service level agreements and quality audits, as well as following management systems