Job Overview:

As an Area manager, you will undertake direct management responsibility for allocated key account contracts as directed by the Operations Manager. Managing all aspects of allocated cleaning contracts throughout your assigned area, including quality performance, financial and operational targets. You will establish and maintain excellent working relationships with customers and site-based staff, providing excellent customer service whilst achieving the highest of client standards. You will have strong commercial acumen with the ability to support, identify and develop new business opportunities.

Main duties and responsibilities

This role will include a variety of tasks including the following:

Qualifications and experience:

• To undertake direct line management responsibility for allocated key account contracts as directed by the Operations Manager
• To arrange the provision of sickness, holiday and vacancy cover for site-based staff in an efficient and cost-effective manner
• To be accountable for the cleaning budget for the allocated contract area and to manage the allocated cleaning area to achieve the financial targets as set by senior management
• To arrange the completion of all quality management documentation, including quality checks and satisfaction certificates and to ensure the results are available to Senior management as required
• To provide quotations for and to arrange additional and special cleans as required
• To maintain regular customer contact to ensure customer satisfaction and to deal with service issues as they may occur in an effective and timely manner
• To undertake recruitment and induction training as necessary
• To complete all administration required to successfully manage the allocated area including timesheets and new starter documentation
• The maintenance of sickness and annual leave records
• To ensure cleaning orders are processed and to maintain adequate stocks of materials and equipment
• To attend sites regularly and diarised monthly management meetings with clients and any other management meetings as and when required
• To directly manage mobile cleaning and caretaking staff within the area of responsibility
• To comply with and to arrange compliance by site based and mobile staff of all relevant Health and Safety legislation and to conform to the Health and Safety policies and procedures
• Ensure that all accidents and incidents are reported through the correct procedures
• To resolve site-based staff disciplinary and grievance issues as required
• To undertake disciplinary investigations and hearings as may be necessary as directed by the Operations Director
• To provide such reports and written material as may be required by senior management
• To actively participate in identifying business development opportunities
• Ensure staff are trained in and adhere to all necessary legal compliance

Essential Skills / Ability

• Sound financial knowledge regarding budgets, P&L accounts, stocks and staffing spends

• Knowledge of HR procedures including recruitment, disciplinary and grievance hearings
• COSHH
• IOSH Managing Safely
• Strong commercial acumen with the ability to support, identify and develop new business opportunities
• Management experience of commercial cleaning contracts
• Experience of team management
• High level of planning and organisational skills
• Excellent communication skills both written and verbal
• Good IT skills with knowledge of Microsoft Office and Excel
• Ability to work on own initiative and part of a wider team
• Flexible and adaptable approach
• Commitment to quality service and continuous improvement
• Evidence of continued personal development