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Area Manager

  • Location

    Oxford

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £30k plus Company vehicle and fuel allowance

  • Contact:

    Michelle Brightly

  • Job ref:

    VR/04551

  • Published:

    14 days ago

  • Expiry date:

    2022-06-03

Role: Area Manager
Salary: £30k plus Company vehicle and fuel allowance
Job Status: Permanent / Full-time
Location: Oxford, Oxfordshire
Vacancy Reference: VR/04551
Role Description:
Our Client is a well-established FM Company looking for an experienced Area Manager to join their Team. The Area Manager will be expected to liaise and report to the General Manager and Managing Director, while ensuring your Team completes tasks to the highest standard and knows what is expected of them. As Area Manager, you will ideally have experience in the cleaning industry and a background of managing people and service delivery. 

Responsibilities:

  • Be responsible for managing operations for Company Staff and Clients - evaluate, motivate and monitor performance accordingly
  • Budget Management
  • Be responsible for Staff relations for example, schedules, disciplinaries, grievances and any other factors which may affect Staff. Liaise with HR on these matters
  • Ensure suitable staffing levels and organise where necessary
  • Customer and Client relationship management - ensure Client satisfaction is maintained to a high standard every time
  • Ensure Company expectations are met through the planning of audits and inspections
  • Recruit Staff and attend interviews while complying with Company procedures and policies
  • Make sure Staff documentation is up-to-date and in line with Company standards
  • Be sure to comply with all Company Health and Safety policies in all areas of your role
  • Manage stock control
  • Implement and deliver solutions to any challenges that may arise
  • Lead by example and adopt a hands-on approach
  • Be responsible for all Staff and Customer relations for each Contract, including any complaints or issues that may come to light
  • Input and ensure correct wages are distributed for all employees and manage and schedule holidays
  • Monitor service delivery
  • Ensure audit requirements are met
  • Be sure to attend regular management meetings and produce relevant action plans
  • Make sure Staff and shifts are monitored on a regular basis
  • Attend training courses where necessary

Experience:

  • Experience in managing people and Staff
  • Excellent literacy and writing skills
  • Knowledge of and competent in Microsoft Excel, Word and PowerPoint
  • Great understanding of cleaning processes, procedures and systems
  • Excellent communication skills with Clients, both verbal and written
  • Experience in dealing with complaints and having the ability to rectify where necessary
  • Prompt, reliable and a Team leader
  • Understand the importance of KPIs and why they need to be achieved to a high standard
  • Must be self-motivated but also have the ability to motivate a Team