Role: Area Manager
Salary: £26k-£28k depending on experience
Job Status: Permanent, full-time
Location: Surrey (Croydon, Epsom and Sutton areas)
Vacancy Reference: VR/04532

Role Description:
Our client, a highly reputable company within the cleaning division, is currently reaching out to appoint an experienced Area Manager to their team. You will be joining an experienced team who have been operating for 25 years, providing cleaning and hygiene services to education and local government to name a few. As Area Manager, you will be responsible for motivating, engaging, training and supporting cleaning operatives, ensuring customer care is a priority with regards to cleaning environments. The Area Manager will be able to put their communication skills to good use, while building on their commercial acumen and working relationships.

Responsibilities:

• Motivate, engage and train cleaning operatives to ensure the provision of safe, clean and hygienic environments for customers
• Recruit, induct, train and develop cleaning operatives in line with company values
• Organise operatives and tasks and deal with any issues, ensuring contract requirements are met
• Become familiar with company values and ethos and incorporate these into your day-to-day activities and tasks
• Be the first point of contact for employees on a daily basis, dealing with queries relating to pay, holidays, sickness, equipment and Health and Safety
• Conduct regular employee visits and 1-2-1s
• Manage employees through a range of relations processes including sickness and absence management, grievances, disciplinaries and document conversations, escalating to the Service Manager and HR if necessary
• Ensure sites are suitably staffed at all times, and arrange cover where necessary
• Build sustainable working relationships with colleagues, helping to motivate them and ensure a high level of morale
• Ensure all employees understand their job role, know what is expected of them and have the knowledge to complete the tasks required
• Ensure all necessary paperwork is completed for employees to ensure statutory and company requirements are met
• Complete timesheets and payroll information, ensuring employees are paid accurately and on time
• Build strong relationships with customers, ensuring customer satisfaction and contract retention
• Monitor cleaning operations through hygiene and cleaning audits, ensuring high standards are being met

Skills, Experience and Requirements:

• Be passionate, resilient and collaborative - be committed to your role, have the ability to deal with any challenges you may face and work as part of a team
• Be respectful to colleagues, clients and customers alike, listen to any proposed ideas and create an honest and open working environment
• Must be able to create and sustain valuable working relationships
• Demonstrate an ability to lead a team effectively
• Be able to communicate thoughts, processes and ideas to members of your team
• Commercial acumen - understand the direction of the company and the part that your role plays in achieving it
• Customer service skills are a huge part of this role - understanding needs, keeping all parties informed and up to date with any changes and responding to queries quickly and effectively are all key factors