Role: Account Manager (Contract Cleaning/Soft Services) 

Salary:  £55k plus benefits  

Job Status: Full Time / Permanent 

Location: London 

Vacancy Reference: VR/04564

A privately owned and well-established Contract Cleaning contractor with a significant presence and reputation within the London commercial property market, are recruiting exclusively through Bridge to identify a Senior Account Manager (to be based in central London). This is a strategic hire to provide guidance, support and expertise. Our Client has experienced continued year on year growth and an increase in recent project wins. As Account Manager you who have the ability to implement and innovative soft service solutions, develop a strong client relationship and be an ambassador for the Company brand. 

The successful candidate must have the ability to build and lead a team, maintaining competitiveness and high standards throughout. Within this organisation, an Account Manager must have strong leadership and team building skills and demonstrate an ability to effectively communicate with clients to identify their needs, all while implementing ways to increase customer satisfaction. With numerous awards and accreditations to their name, this company has seen significant growth over the last 25 years. This is an excellent opportunity to join a forward-thinking business with genuine opportunity for progression and development, both professionally and financially.

Role Description: 

• Experience in developing sustainability projects and people development

• Your key building responsibility will be to deliver a First Class cleaning service to a high profile Client in London

• To develop and maintain a professional and proactive business relationship with the key stakeholders within the  team and the client team

• Hold weekly team meetings with direct reports ensuring policies and procedures are followed and requirements / expectations are fully communicated at all levels

• To assist in the recruitment and discipline of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation

• Supporting management from other shifts may be a requirement from time to time

• Review best practice and present new ideas to keep ahead of the cleaning industry

• Attend meetings and arranged training as required in order to accommodate the role

• Preparing management information, including but not restricted to Budget / KPI’s / SLA’s. Attend weekly and monthly operations meetings as required and present the collated information

• Prepare Client monthly report, host monthly client meeting

• Ensuring all contractor activities comply with current Health & Safety legislation inclusive of their Risk Assessments and Safe Systems of Work

• Undertake any additional task as instructed by the line manager or above

Key Responsibilities: 

• Focus on the success of the business

• Flexible attitude towards working relationships and practices

• People person - Team player

• Open communication and transparency when liaising with our customers, clients and each other

• Open to listening, understanding and implementing new ideas, concepts and practices