Role: Account Manager (Soft Services) 
Salary:  £45 - 50k plus benefits  
Job Status: Full Time / Permanent 
Location: London, South East 
 
Vacancy Reference: VR/04537
 
Our Client provides first class Soft Services to a prestigious portfolio. As a Company they are a market leader in the Cleaning Industry who excel in providing corporate and commercial cleaning services across the London area, with over 30 years’ experience they are a company with impressive growth plans for the future.
 
They require an exceptional Account Manager who has the ability to implement innovative soft service solutions, develop a strong client relationship and be an ambassador for the Company brand. 
 
Role Description: 

• Your key building responsibility will be to deliver a First Class cleaning service to a high profile Client in London
• To develop and maintain a professional and proactive business relationship with the key stakeholders within the  team and the client team
• Hold weekly team meetings with direct reports ensuring policies and procedures are followed and requirements / expectations are fully communicated at all levels
• To assist in the recruitment and discipline of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation
• Supporting management from other shifts may be a requirement from time to time
• Review best practice and present new ideas to keep ahead of the cleaning industry
• Attend meetings and arranged training as required in order to accommodate the role
• Preparing management information, including but not restricted to Budget / KPI’s / SLA’s. Attend weekly & monthly operations meetings as required and present the collated information
• Prepare Client monthly report, host monthly client meeting
• Ensuring all contractor activities comply with current Health & Safety legislation inclusive of their Risk Assessments & Safe Systems of Work
• Undertake any additional task as instructed by the line manager or above.

 
Key Responsibilities: 

• Focus on the success of the business
• Flexible attitude towards working relationships and practices
• People person - Team player
• Open communication and transparency when liaising with our customers, clients and each other
• Open to listening, understanding and implementing new ideas, concepts and practises