Account Lead

​Role: Account Lead

Salary: £55k

Job Status: Full Time/ Permanent

Location: London

Vacancy Reference: VR/05335

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Role Description:

Our client is looking for a hands-on, people-first Account Lead to take charge of a prestigious contract in the heart of London - right next to Paddington Station, with excellent transport links.

This is a site-based role, Monday to Friday, working 40 hours per week (typically 08:00-17:00). Flexibility is key, as occasional evening cover may be required.

You will be responsible for managing a £2M contract, overseeing a team of around 30 staff, and ensuring operational excellence across all service lines.

Key Responsibilities:

• Lead the delivery of daily office cleaning, window cleaning, waste management, and external cleaning services.

• Manage budgets, P&L, and financial reporting with a sharp commercial focus.

• Drive health & safety standards across all operations.

• Inspire and support your team with strong leadership and people management skills.

• Work collaboratively with the client, getting involved in staff activities and social events to foster a positive, engaged workplace culture.

• Line manage an Operations Manager, ensuring all KPIs and service levels are met or exceeded.

What They Are Looking For:

• Proven experience managing cleaning operations for contracts worth £1M+

• Strong track record in budgeting, financial reporting, and health & safety

• Excellent interpersonal skills and the ability to build collaborative client and team relationships

• A confident leader who thrives in a fast-paced, dynamic environment.

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