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Operations Manager

  • Location

    London

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £50k plus benefits

  • Contact:

    Michelle Brightly

  • Job ref:

    VR/04513

  • Published:

    23 days ago

  • Expiry date:

    2021-12-16

Role: Account Lead - Soft Services
Salary: £50k plus benefits
Job Status: Permanent / Full Time
Location: London
Vacancy Reference: VR/04513
 
Role Description:
An exciting role has become available for a Soft Service Account Lead to manage a high-profile contract in East London and this role will require the effective relationship of the Team and Client. You will deliver a 5-star cleaning service to this prestigious site which consists of approx. 300, 000 square feet of office space across 18 floors. 
 
Key Duties: 
  • Demonstrate broad commercial judgement to improve the performance of the cleaning service within agreed budgets 
  • Contribute as a trusted and valued member of the leadership team to support the growth and retention of the business
  • Establish strong working relationships with Senior team members in the FM team 
  • Use data and work with reports to update client on ROI and contract performance 
  • Work closely with teams to manage and lead the rollout of work to improve efficiency 
  • Ensure periodic and additional service projects are delivered and completed on time and budget.
  • Deliver cost savings where possible 
  • Proactively identify issues and ensure these are resolved with urgency
  • Ensure all work delivered is compliant with HSE legislation.
Required Skills, Experience & Qualifications:
  • Establishing and maintaining strong client relationship through regular, structured contact including face to face meetings (using Teams etc.) and telephone/email communications
  • Acting as the key point of contact for the client training team and senior stakeholders
  • Preparing and conducting regular site reviews and feedback, then discussing any associated actions with the relevant parties
  • Guaranteeing clear communication which lead and motivate your Team 
  • Being alert to further training requirements and team development 
  • Resolving finance related issues
  • IOSH or NEBOSH qualifications 
  • At least 3 years’ experience of managing a prestigious key account portfolio
  • Experience of managing client relationships at a senior level.