Account Director Soft Services/Facilities Management

Account Director Soft Services/Facilities Management

  • Location


  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Daniel Tanner

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


Job Overview:

We are recruiting for an Account Director (Contract Cleaning) to look after a high-profile contract, based in London. The appointed Account Director will look after management and leadership of primarily all contract cleaning and associated services delivery for this iconic account. Driving excellent standards of service and customer communications with ‘5 star’ levels of quality.

Key Requirements:

  • Overall management of the contract and relationship
  • Senior interface with property management organisations
  • Deliver comprehensive MI reporting information to the client and ensure monthly performance reviews are diarised and managed
  • Set clear and precise communication channels with the client and ensure regular updates and feedback is in place
  • Be able to provide a consistent and professional service at all times – being able to show how have dealt with difficult clients and ‘turned them around’
  • Be up to date on all relevant technology, health and safety and issues relating to cleaning services having built appropriate methods of gaining information and showing how are disseminating it to teams and clients
  • Be able to identify opportunities to develop business
  • Strong presentation skills
  • Excellent project management skills
  • Run contract cost efficiently Contract performance data and information
  • Manage, measure and deliver contract specific MI and reporting data for the client organisation
  • Delivery of supplier performance
  • Measure and manage contract specific KPI’s ensuring adherence and quality management
  • Deliver sustainability programmes
  • Carry out team competency reviews across the contract ensuring the right standards of performance can be achieved
  • Implement staff performance management program to team ensuring full performance management framework is set up across all levels of staff
  • Set up a comprehensive review program for the contract Supply chain performance management
  • Ensure performance meets the required standard levels and drive improvements and innovation

Competencies and Behaviours

  • Have extensive and demonstrable previous experience in a client facing role with either a soft, hard, development or communications specific competency
  • Be Highly Customer Focused and understand the need for a customer service framework across the contract at all levels
  • Have a dynamic and infectious character with a clear desire to succeed
  • Excellent organisation skills and good time management, able to meet deadlines set
  • Strong leadership and personnel-management skills with the ability to manage any staffing issues
  • Excellent communicator, able to evidence the highest standard of customer relationship skills
  • Attended Board meetings and presented on contracts to the Board
  • Having a strong moral and ethical compass
  • Casting a strong shadow as a leader – being professional in terms of leadership and attitude at all times with a clear focus on building and leading teams to success
  • Be project management focused and able to plan and execute complex and fast-moving projects
  • Be Highly Customer Focused and understand the need for a customer service framework
  • Have sound financial acumen and exhibit good commercial skills